Business in its room service food sales

A popular hotel has continued to lose business in its room service food sales over the last five years. Using the Six Sigma DMAIC process explain what you would do in each step of the process to improve the sales – provide relevant, practical details. What statistics would you apply and why?

Sample Solution

The Six Sigma DMAIC methodology is used when an organization is improving its existing processes during a process improvement project. The acronym DMAIC represents five project phases: define, measure, analyze, improve, and control. During the define phase, the Six Sigma team will define the project`s problem in an outline for themselves and the organization`s leaders. During the measure phase, the project team maps the current process, gathers data, and identifies and understands the root cause of the process. Working in conjunction with the measure phase is the analyze phase, which is when the project team analyzes the data and the process to reduce while validating the wastes and defects of the existing process.

s to minimize waste going to landfill by recycling. JD Wetherspoon was named as high street recycler of the year back in 2007 and today part of JDW’s Groovy plan is to recycle 95% of recyclable materials over the next 5 years. During the financial year 2013/14, JDW pubs segregated and returned 9,179 tonnes of waste to our distribution centre, In 2008 we produced 32,400 tonnes of waste of which 6,700 tonnes was glass which we recycled and 5,281 tonnes of packaging (1,616 tonnes of cooking oil, 3,136 tonnes of cardboard, 19 tonnes of aluminum, 95 tonnes of plastic and 415 tonnes of paper) recycled through Daventry, leaving a total of 20,419 tonnes to landfill.

The percentage of potential recycling achieved currently at The Capitol each period is shown in the graph below clarifies the need for this objective as does the following statements; taken from a brief sent out to JDW pubs;

 

 

The below statement was taken from a brief sent out to JDW pubs
Increases in landfill tax (imposed by the government) mean that annual general waste costs are set to increase by 50% per pub by 2020 if we do not increase our recycling volumes. The landfill tax paid by JDW in 2012 was 1.1 million which works out at £2.5k per pub.

During the financial year 2014/15, the pubs segregated and returned 9,697 tonnes of recyclables to our distribution centre, an increase of 5.7% (524 tonnes) on the previous year. This included 5,623 tonnes of cardboard and paper, 3,299 tonnes of cooking oil, 547 tonnes of plastic, 38 tonnes of aluminium, and 190 tonnes of steel

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