Change agents play an important role in organisational change management.

Change agents play an important role in organisational change management. They can be internal as well as external to an organisation.

Change agents play an important role in organisational change management. They can be internal as well as external to an organisation. With reference to change agent and their role in change management, answer the following questions:

 

Part A

 

What are the key capabilities required by a change consultant/change agent in contemporary organisations? Illustrate your answer with examples drawn from the literature and assess how these capabilities would help in maintaining ethical relationships with your clients.

 

Part B

 

At an individual level, imagine you are considering a career as a change agent.

 

· Find out what skills/experiences are needed to become an external change agent/change consultant.

 

Sample Solution

Change agents play an important role in organizational change management

The term change agents, change champion, change consultant or change catalyst have become an integral part of jargon in almost any type of organization. A change agent is someone who is employed to improve organizational effectiveness through utilizing planned, deliberate strategies (Kendra & Taplin, 2004). The change agent aims to enable system-wide change within an organization. These change agents can be managers, employees, or external consultants, who are hired to facilitate change initiatives. The key capabilities required by a change agent include: openness to change; openness to experience; focus on results linked to strategy; and effective communication and listening skills.

acters, i.e., Neo and prisoners of the cave have been presented with their current reality by birth and they have only learned to live in that. They think that cave is the real world and continue to live in it, just like we think our world is the reality because we see and live through it. Whereas Neo is chained to a massive wall where machines use his body heat to power themselves, the prisoners are chained in a virtual state where they are mentally bound, giving them a false hope of being free. Both characters are like slaves, one is helpless and is taken to a different world, the prisoners are imprisoned and they have accepted that as a reality. Morpheus even tells Neo, “ You are a slave, Neo. Like everyone else, you were born into bondage. Born into a prison that you cannot smell or taste or touch. A prison for your mind”.

The difference between Neo and prisoners is that men are set free by the people controlling them and when they see the real reality they are surprised and take time to adjust to it. Neo himself begins to question his own reality without even knowing there was an alternate reality. He chooses the true reality and returns to help those who have been deceived like him since childhood.

On the other hand, Descartes evil demon is vividly realized in the Matrix films as the artificial intelligence that forces a virtual reality on humans. Both begin to question the current reality, for Descartes, the sensations in his dreams were vivid enough to convince him the dreams were real, the humans who are pulled into the Matrix have no idea that their sensations are false, created artificially instead of arising from actual experiences. They are both plagued by a dream state reality. For Neo, it was controlled by a super computer and for Descartes by his perception of evil demons. But in both the cases, their current sense cannot be trusted. Descartes stated, “perceive so clearly that there exist no certain marks by which the state of waking can ever be distinguished from sleep”. This statement matches with what Neo felt since he could not differentiate between dream and reality. There is a point where he asks Morpheus i

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