Change model to guide the change process

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Leroy thinks it is important to use a set of steps from an established change model to guide the change process. He has recommended the OD Action Research model, Appreciative Inquiry, and Kotter’s 8-Step model as potential alternatives. But the VP of HR wants to know all of the details and is also concerned about the potential resistance to change at Red Carpet, so Leroy thinks it’s important to discuss this as well. Red Carpet is seeking long-term success with this change, so Leroy would like you to include a forward-thinking statement regarding the future of Red Carpet after the change. In no time, you and Leroy will be riding the elevator to the 27th floor with a beautiful view of Philadelphia, and he is confident that your collaborative effort will be well-received.

Review the Red Carpet scenario for this course, and with your classmates, discuss the following questions about Red Carpet’s change management plan:

In your opinion, which one of the following change models will be best for Red Carpet’s change process: OD Action Research model, Appreciative Inquiry, or Kotter’s 8-Step model?
What interventions would you recommend to address the challenges at Red Carpet?
Considering the organizational culture of Red Carpet, how could you help the organization use communication to overcome resistance to change?
How will you evaluate the success of the change process at Red Carpet?

 

Sample Solution

As per Matt Bradley (2019), who in his work place that retailers are in assumption for a reclassified climate given by the coming up, such is to help their encounters not leaving out the item so customers are taken part in a blend of retail and recreation. Measurements uncover that 73% of customers would put additional time and cash in-stores that can give a blend of items and encounters, and all the more decidedly 70% of customers express their disinterest to shop and would looked for other in-stores assuming this shops neglect to offer energizing encounters close by their items; this uncovered the meaning of planning and offering an extreme in-store client experience (Albrecht Enders and Tawfik Jelassi, 2009).

Proposal
Tesco have solid in-store client experience the executives, this is obvious in their deals yield and appears to exploit all their touch focuses with clients. Following this, the suggestion to the supervisory group is that they ought to focus more on brand devotion and client maintenance as this will further develop their deals fundamentally subsequently keeping up with their situation as the main best retailer in the UK. Moreover, to increment in-store client traffic, I will suggest that unexpected dedication present cards are given to “rehash client buy” in a specific item and administrations. Finally, I will suggest that the supervisory group during the time spent planning client experience techniques they ought to play out a continuous survey of how individual client cooperate with item and administrations.

End
To keep a higher client experience, retailers need to change their methodology from association and brand procedure and reclassified their spotlight by focusing more on individual client special experience to fabricate critical experience. Since client experience is a two way approach between the client and experience made in a specific association, I will recommend that during the time spent planning a client experience system associations ought to think about the job of the client.

2020-3-18-1584513748

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