List the two types of communication styles and explain their key characteristics.
Individuals who use this kind of style often act indifferently, yielding to others. Passive communicators usually fail to express their feelings or needs, allowing others to express themselves. Frequently, a passive communicator’s lack of outward communication can lead to misunderstanding and anger build -up or resentment. They are characterized by display of lack of eye contact, poor body posture and inability to refuse something or someone.
Communicators under this umbrella often emphasizes speaking through a loud and demanding voice, maintaining intense eye contact and dominate g or controlling others by blaming, intimidating, criticizing, threatening or attacking them among other traits.