Customer service

 

Watch the Seinfeld video on customer service and answer the following questions. And, have a few laughs along the way.

Question one:

What is the most important element of this case study in terms of customer relationship management and the lifetime value of a customer?
Question Two

Was the customer’s reaction appropriate? Provide a rationale for your answer and identify the customer that you are discussing in this example.
Question Three

If you were in charge of customer service, how would you have handled the situation? Provide a rationale for your answer and post the link in your discussion, using APA or SWS formatting, for everyone to read.

From a melodic point of view, Australian stone legends AC/DC are known more for their ‘mammoth force harmonies’ and compelling stone sound as opposed to the internal functions of the band as business. Authors Angus and Malcolm Young set up the band right in 1973 and set up their strength and rock sound with colossal hits, for example, ‘Expressway To Hell’ and ‘High Voltage’. Air conditioning/DC never wandered away from their underlying foundations as each collection and each tune close on sounds the equivalent. This wasn’t such a terrible thing; Millions of fans have and still will purchase passes to perceive what is left of AC/DC and even the most bad-to-the-bone fans will say that each melody sounds diverse in a manner. Air conditioning/DC are additionally notable for their ‘raucous picture, mammoth riffs and macho verses about sex, drinking and perdition… ‘ (Rolling Stone, 2018) and these have helped them on the pathway to being perhaps the greatest band on the planet. Music at the hour of AC/DC’s appearance was loaded up with punk, metal and dynamic stone and in examination; AC/DC weren’t composing music that moved time marks or keys. With music that pushed limits, it would be difficult for this band to make an imprint. In time notwithstanding, this band would get known for more than their oversimplified riffs. Angus Young, the groups ‘student’ lead guitarist would start to flabbergast individuals with his regularly tumultuous stage shenanigans. Youthful would likewise make Chuck Berry’s duckwalk much increasingly well known too as this move would go with each melody in some from or another. The collections that this band put out go Platinum before long yet anyway conversely, they have never split the diagrams with any singles in America. Angus and Malcolm Young moved from Scotland in 1963. With help from The Easybeats individuals George Young and Harry Vanda, AC/DC made their mark in the wake of discovering Bon Scott and enrolling him as the artist. Vanda and Young had just had involvement in the Australian music scene and would help AC/DC on their initial four collections.

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