financial performance of the companies (Kossai & Piget , 2012).
ICT implementation in workplace is a valuable factor to produce a quality work process. According to Sabrinah Adam & Batiah Mahadi (2016) in research “The Effectiveness of Knowledge Management Towards Organizational Performance of Internet Business in Malaysia”, in order to transform the nation into digital economy, there are numbers of ICT initiatives continued to be implemented when looking towards Tenth Malaysia Plan (Tenth Plan), 2011-2015 (Economic Planning Unit, 2011). However, in the Eleventh Malaysia Plan (Eleventh Plan), 2016- 2020, the government has emphasized on driving ICT in the knowledge economy through innovation and productivity to enhance competitiveness and wealth creation.

Some empirical studies confirmed the positive effect of ICT on company performance in terms of productivity, profitability, market value and market share. Findings highlight that for best performances it is important to align ICT investments with internal capabilities and organizational processes. Cited from Junaidah Hashim (2007) from “Information Communication Technology ( ICT ) Adoption Among SME Owners in Malaysia” mention that to achieve on firm productivity, small business in Malaysia need to catch up with new management and economic trends such as IT use, k-economy, and e- commerce.

A growing number of studies confirmed a positive and significant effect on productivity. ICT-savvy make services more easily tradable and increase productivity in manufacturing enterprises (Manochehri, Al-Esmail & Ashrafi, 2012).

Report from World Bank mention, in Malaysia, the introduction of personal computer technology in the early 1980s offered various facilities (and opportunities) to government departments in improving work efficiency and productivity. This is evident from the studies conducted by the Modernization and Management Planning Unit