Sample Solution

Supporting the operational excellence that GCS has adopted, the firm also is categorised and organised into technology areas, such as Oracle, rather than into industry sectors, such as healthcare (King, Chung, & Hunter, 2014). This approach allows GCS to meet and solve the direct recruitment needs of the operational managers (King, Chung, & Hunter, 2014) by allowing the consultants to be more reliable and precise with the placement of candidates into vacancies. This supports the operational excellence approach because it is another way in which GCS is streamlining internal processes, this process can lead to a reduction in the number of errors made as the firm can choose a candidate with the desired technological skills to fill the client’s vacancy. Also allows GCS to meet the operational manager’s direct recruitment needs to a high quality standard, ensuring the consultants to maintain good relationships with the clients also gaining competitive advantage and a unique selling point for GCS.

Even though, it is also evident that GCS has elements of customer intimacy and product leadership within their business model in order to maintain the propositions. It is clear that GCS have adopted an operational excellence approach within their business strategy to become an industry leader within the recruitment market.

Human Resource Management (HRM) is defined by Boxall & Purcell (2016) as “a management activity concerned with ‘human resources’”. The implementation of a HRM system within an organisation is to serve functions from providing talented labour to maintaining training services (hrpa