UPS and Information Systems Technology:

• Efficiency: UPS utilizes various technologies like:
  • Delivery Information Acquisition Device (DIAD): Handheld computers for drivers, optimizing routes and capturing data.
  • ORION: Advanced routing software, minimizing fuel consumption and delivery times.
  • Warehouse automation: Robotic systems for faster sorting and processing.
  • Data analytics: Optimizing logistics and predicting future demands.
• Customer orientation: Technologies include:
  • Real-time package tracking: Increased transparency and visibility for customers.
  • Multiple delivery options: Catering to diverse customer needs.
  • Online portals: Self-service options for managing shipments and communication.

Impact of No Package Tracking System:

• Loss of customer trust and confidence.
• Delays in resolving lost or damaged packages.
• Difficulty optimizing delivery routes and resource allocation.
• Increased operational costs and inefficiencies.

Globalization and “Flattening” the World:

• Information and communication technologies like the internet have:
  • Reduced barriers to communication and collaboration.
  • Enabled global trade and supply chains.
  • Facilitated knowledge sharing and cultural exchange.
  • Created new opportunities and challenges for businesses and individuals.

Remember: You will need to conduct your own research using your textbook and library resources to answer the specific questions about the case studies. However, I can help you understand the broader topics and guide you in finding relevant information.