ABC Corporation: IT Infrastructure and Strategy Analysis

Current IT Operating Technology Infrastructure

As the Senior IT Director at ABC Corporation, a multinational logistics and supply chain company, I oversee the unclassified IT infrastructure that underpins our global operations. Our current technology stack is a mix of legacy and moderately modern systems, characterized by a decentralized deployment model. Each regional office and major warehouse operates on a semi-autonomous IT system, often managed by local teams. For our internal and external customers, this translates to a fragmented experience.

Our core enterprise resource planning (ERP) system is a decade-old, on-premise solution that handles finance, human resources, and inventory management. This system is effective for basic, siloed operations, but it lacks the real-time data visibility and integration capabilities required for a modern, interconnected supply chain. Customer-facing technology is similarly disparate; a few key clients have access to a custom-built portal, while most rely on email and phone for communication. This infrastructure, while functional, is often a bottleneck to organizational and customer success. The lack of a unified platform means that data is often inconsistent, leading to delays and errors in logistics planning.

Our dominant IT strategies and tactics have been reactive and cost-conscious. The primary strategy has been “if it isn’t broken, don’t fix it,” which has led to a patchwork of systems and a high technical debt. Tactics have focused on short-term, incremental fixes rather than long-term strategic investments. This approach has stifled innovation and limited our ability to leverage technology for a competitive advantage.