Managing the Quality Imperative for Global Competition
I. Aligning Resources to Market Opportunities
A. Assess your company’s or organization’s internal capabilities and limitations with respect to its current operations. In your assessment, include human, organizational, and infrastructure factors. B. Based on the company’s or organization’s internal capabilities and limitations, what expansion or business development opportunities can you identify? How will these opportunities align to the current domestic and global markets? Your response should consider the political, economic, social, and technical factors that affect the company. C. Based on the company’s or organization’s internal capabilities and limitations, what cost-savings opportunities can you identify? How will these opportunities align to the current domestic and global markets? Your response should consider the political, economic, social, and technical factors that affect the company. D. Describe the external threat factors in the domestic and global markets that the company or organization should consider when developing these business development and cost-savings opportunities. Your response should consider the political, economic, social, and technical factors that affect the company.
II. Managing the Quality Imperative for Global Competition A. Based on your assessment of the company’s or organization’s internal capabilities and limitations and the opportunities you identified, select total quality management (TQM) means that the company or organization could employ to strengthen organizational performance. Justify your selection. B. Based on your assessment of the company’s or organization’s internal capabilities and limitations and the opportunities you identified, select an appropriate series from an ISO 9000 family of standards that the company or organization could employ to strengthen organizational performance. Justify your selection. C. Based on the TQM and ISO 9000 benchmarks that you selected, recommend global best practices that strengthen organizational performance by ensuring quality, cost containment, and customer satisfaction for the company or organization. Justify your recommendations.
Sample Solution
In the current business environment, Total Quality Management (TQM) is vital (an indispensable and essential action). This is a result of consumers’ evolving tastes and their belief that firms they choose to support owe them exceptional customer service. This study looked at how total quality management and client satisfaction relate in the service sector. The objectives included examining the impact of organizational reputation on customers’ continued patronage as well as the relationship between top management commitments and customer retention. Findings demonstrate that total quality management and customer satisfaction have significant correlations based merely on secondary data gathered from various archival sources.
