Operations management methods and techniques to increase value for customers

Recommend operations management methods and techniques to increase value for customers Evaluate how operations management generates value for an organization Explain local, national, and global sustainability in relation to functional areas of business Scenario You work as the chief supply-chain officer at the large international corporation, NationaliTeas. NationaliTeas manufactures and sells tea worldwide. Its motto is “Keeping people and their taste buds awake (when they want to be awake).” Its mission is “Make the world more awake through rejuvenating and refreshing beverages and sustainable practices that uplift workers, communities, and souls.” Its vision is “to be the most respected tea manufacturer across at least three continents for our tea and our actions, which will be driven by a commitment ethical sourcing, minimal waste, and empowerment of our employees.” You would like to establish an operational goal of having your corporation apply for a B Corp Certification within the next two years. You believe this would add value to the organization and help it to prioritize a stronger focus on sustainable operational practices. You have conducted a preassesment based on the recommendations for applying for B Corp Certification, and you’ve evaluated the corporation’s current strengths and areas for improvement. Now you need to develop a proposal for the board of directors that explains why prioritizing the triple bottom line (TBL) through working toward B Corp Certification has organizational value. You must also propose three high-impact initiatives to help strengthen the corporation’s commitment to people, planet, and profit based on your evaluations. Directions Part One: Justification of Benefits: Justify the value of working toward more intentionally incorporating the TBL framework into organizational decision making, specifically how ethical business practices regarding people, planet, and profit can benefit society, the environment, and the company’s profit. Specifically, address the following: Key Components: Explain the three key components of the TBL framework and how each component benefits businesses and society. Organizational Value: Provide a justification regarding the value and benefits of using the TBL framework to inform corporate decision making, and explain connections between the organizational mission and the organizational vision. B Corporation Benefits: Briefly describe the organizational benefits of attaining B Corp Certification. Part Two: Operational Recommendations: Read through the Preassessment Evaluation Summary (located in the Supporting Materials section) for each aspect of the TBL (people, profit, and planet). You will need to provide a detailed description of the initiatives that will create the needed improvement. You should note the organizational and societal value of the initiative along with the operational management techniques recommended to plan and complete each initiative. For each of your three initiatives, address the following: Organizational Impacts: Describe the organizational benefits of each initiative, specifically noting the expected positive impact of completing each. Examples of positive impacts include better alignment to the organization’s mission, vision, and culture statements; increased amounts of funds or resources saved; and improvements to the organization’s brand. Societal Impacts: Describe the societal benefits of each initiative, specifically noting the expected positive impact of completing each. Examples of positive impacts include increased community building and positive environmental impact. Customer Impacts: Describe the consumer benefits of each selected initiative, specifically noting the expected positive impact of completing each. Examples of positive impacts include increased alignment to target markets, improved product access and availability, and improved customer satisfaction. Business Risks: Explain the business risks associated with prioritizing, planning, and resourcing each initiative and how these risks will be considered and monitored. Operational Management Techniques: Recommend an operational management strategy or technique (e.g., project management, lean manufacturing, or Six Sigma) that is appropriate to implement for each selected initiative, and explain why. Defining Requirements and Scope: Define the requirements for the successful implantation of each selected initiative as well as the scope of each. Describe how changes to the requirements and scope would impact timelines, budget, and risk. Roles and Responsibilities: Explain the key internal and external stakeholders who would be involved in planning and implementing each selected initiative, as well as why each identified stakeholder is needed to successfully implement the initiatives. What to Submit

Sample Solution

Part One: Justification of Benefits

Key Components of the TBL Framework

The triple bottom line (TBL) framework is a business approach that considers the environmental and social impacts of a company's operations in addition to its financial performance. The three key components of the TBL framework are:

People: This component encompasses the company's impact on its employees, customers, and the communities in which it operates. It includes factors such as employee satisfaction, fair labor practices, customer satisfaction, and social responsibility initiatives.
Planet: This component encompasses the company's impact on the environment. It includes factors such as greenhouse gas emissions, water and energy consumption, waste production, and pollution.
Profit: This component refers to the company's financial performance. It includes factors such as revenue, costs, and profitability.

Benefits of the TBL Framework

The TBL framework can benefit businesses and society in a number of ways. For businesses, the TBL framework can help to:

Improve brand reputation and attract customers and investors who value sustainable business practices.
Reduce costs and improve efficiency by reducing waste and pollution.
Gain competitive advantage by developing innovative products and services that meet the needs of customers who are increasingly concerned about social and environmental issues.
Manage risks more effectively by identifying and addressing potential social and environmental impacts before they cause problems.

For society, the TBL framework can help to:

Create a more sustainable and equitable world by encouraging businesses to adopt more responsible practices.
Protect the environment and conserve resources.
Promote social justice and human rights.

Alignment with Organizational Mission and Vision

NationaliTeas' mission and vision statements are both aligned with the TBL framework. The mission statement emphasizes the company's commitment to sustainable practices that benefit people, planet, and profit. The vision statement highlights the company's goal of being a respected tea manufacturer known for its ethical sourcing, minimal waste, and employee empowerment.

B Corporation Benefits

B Corporation Certification is a designation awarded to businesses that meet high standards of social and environmental performance, accountability, and transparency. There are a number of organizational benefits to attaining B Corp Certification, including:

Enhanced brand reputation and customer loyalty.
Increased access to capital and investment.
Improved employee morale and recruitment.
Reduced regulatory risk.
Stronger competitive advantage.

Part Two: Operational Recommendations

The following are three high-impact initiatives that NationaliTeas can implement to strengthen its commitment to people, planet, and profit:

Initiative 1: Implement Just-in-Time (JIT) Inventory Management

JIT inventory management is a system that reduces inventory costs by delivering raw materials and supplies just as they are needed in the production process. This can help NationaliTeas to reduce waste and improve efficiency.

Organizational Benefits:

Reduced inventory costs
Improved cash flow
Reduced risk of obsolescence
Increased flexibility to respond to changes in demand

Societal Benefits:

Reduced environmental impact from waste production
Conservation of resources

Customer Benefits:

Improved product availability
Lower prices

Operational Management Techniques:

Develop close relationships with suppliers to ensure reliable delivery of materials and supplies
Implement forecasting and planning systems to accurately predict demand
Use technology to track inventory levels and automate ordering

Initiative 2: Launch a Sustainable Tea Sourcing Program

NationaliTeas can launch a sustainable tea sourcing program to ensure that its tea is sourced from ethical and environmentally responsible suppliers. This could involve working with suppliers to implement sustainable farming practices, reduce water and energy consumption, and improve working conditions for workers.

Organizational Benefits:

Enhanced brand reputation and customer loyalty
Reduced risk of supply chain disruptions
Access to new markets and customers

Societal Benefits:

Improved environmental sustainability of the tea industry
Improved social and economic conditions for tea workers and their communities

Customer Benefits:

Confidence that their tea is sourced in a sustainable and ethical manner

Operational Management Techniques:

Develop criteria for sustainable tea sourcing
Conduct supplier audits to verify compliance with criteria
Work with suppliers to develop and implement improvement plans
Train employees on sustainable tea sourcing practices

Initiative 3: Invest in Renewable Energy

NationaliTeas can invest in renewable energy sources, such as solar and wind power, to reduce its reliance on fossil fuels and greenhouse gas emissions. This could involve installing solar panels on its facilities, purchasing renewable energy credits, or investing in renewable energy projects.

Organizational Benefits:

Reduced energy costs
Improved environmental performance
Enhanced brand reputation

Societal Benefits:

Reduced greenhouse gas emissions
Promotion of renewable energy

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Operations management methods and techniques to increase value for customers

Sample Solution

Key Components of the TBL Framework

Benefits of the TBL Framework

Alignment with Organizational Mission and Vision

B Corporation Benefits

Our Benefits

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