Identify a quality improvement opportunity in your organization or practice. Describe the problem or issue and propose a quality improvement initiative based on evidence-based practice
Quality assurance is the core desire of any organization. Quality implies the ability to perform task to the satisfaction of clients and consumers. Any company interested in quality must employ the following to ensure the same: encourage agent feedback, conduct regular evaluation, giving all agents clear and consistent standards, taking team approach to eliminate bias and sending post contact surveys after every interaction.