Quality improvement strategy and training for the hospital

Scenario
Being a member of the quality team, you are working with a member of HR to create a quality improvement strategy and training for the hospital. This training will engage the healthcare staff in promoting diversity and inclusion in healthcare to improve patient satisfaction and employee satisfaction.

Instructions
Develop a PowerPoint presentation (using speaker notes for each slide) that will be presented to the Director of Quality. Include the following information in the training:

Devise one quality improvement goal and one objective addressing cultural competence in healthcare for the hospital
Develop three initiatives to meet the objective within the next year.
Select one initiative and create a staff training that can be implemented within the next 30 days. The training should include:
An analysis of the growing need for diversity awareness and inclusion
Discuss the value of cultural competence in healthcare quality improvement
Evaluate the relationship of patient satisfaction and employee satisfaction related to diversity awareness and inclusion

Sample Solution

Quality improvement strategy and training for the hospital

Reducing health disparities and achieving equitable health care remains an important goal for the U.S. healthcare system. Cultural competence is widely seen as a foundational pillar for reducing disparities through culturally sensitive and unbiased quality care. Culturally competent care is defined as care that respects diversity in the patient population and cultural factors that can affect health and health care, such as language, communication styles, beliefs, attitudes, and behaviors. The most popular and most well studied type of cultural competence intervention is cultural competency training for healthcare providers. Two general approaches have been used in creating educational interventions to address cultural competence: programs aimed at improving knowledge that is group-specific, and programs that apply generic or universal models.

It seems to be the case that capital punishment can be justified on moral grounds as it does more good than harm. In John Stuart Mill’s “Speech in Favor of Capital Punishment,” he argues that capital punishment is the most appropriate “mode in which society can attach to so great a crime the penal consequences which for the security of life it is indispensable to annex to it.” He argues this for many reasons. His first point is that capital punishment is more humane to the criminal than the prison system. At first glance, it appears that the death penalty is cruel and unusual because we, as humans, are scared to inflict death on another human, no matter what crime has been committed. However, Mill argues that while the “short pang of a rapid death” seems merciless, caging a criminal “in a living tomb” for a “long life in the hardest and most monotonous toil…debarred from all pleasant sights and sounds, and cut off from all earthly hope” is far crueler than it seems (Mill). This is seen in examples from Aaron Rodriguez to Mark Salling to Adolf Hitler. All of these people would rather commit suicide and die than be sentenced to life in prison. Thus, it can be argued that prison is “less severe indeed in appearance…but far more cruel in reality” (Mill).

Because of capital punishment’s appearance of severity, it serves as an effective deterrent for crime. Someone who is thinking of committing a horrible crime might not do so if he knows there is a possibility of death if he is caught. Some would argue that capital punishment does not deter crime, but Mill responds to this by asking, “Who is there who knows whom it has deterred?” to make the point that we cannot be certain how many people were or were not deterred from committing a crime because of the threat of the death penalty. Furthermore, he points out that the “influence of a punishment is not to be estimated by its effect on hardened criminals,” but rather the “impression it makes on those who are still innocent” (Mill). While it may seem that crime is not being deterred, the threat of capital punishment does influence people to not commit crimes. Imagine if there was no alarming threat of punishment for murder; certainly, there would be more murders. Capital punishment deters crime, which thus prevents unhappiness.

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