WideCast Online Application Project: High-Level Description and Artifacts

Introduction:

WideCast is committed to improving customer satisfaction by providing a convenient and user-friendly online application for managing internet and cable services. This document outlines the high-level description and key artifacts for this new project.

Project Goals:

• Increase customer satisfaction by offering a self-service platform for managing accounts.
• Enhance customer experience by simplifying service changes, billing inquiries, and technical support requests.
• Reduce call center volume and operating costs by providing online solutions for common customer needs.
• Streamline internal operations by automating routine tasks and integrating the application with existing systems.

Target Users:

• Existing WideCast internet and cable subscribers
• New customers seeking to subscribe to WideCast services

Product Functionality (High-Level):

• Account Management: View account details, manage payment methods, update contact information.
• Service Management: Order, upgrade, or downgrade internet and cable packages. Manage add-on services like premium channels or parental controls.
• Billing & Payments: Review billing statements, make online payments, schedule automatic payments.
• Technical Support: Access troubleshooting guides, submit online support tickets, track ticket resolution status.
• Self-service options: Schedule service installation/repair appointments, manage Wi-Fi network settings, perform basic diagnostics.

Artifacts:

1. User Stories:

These will detail specific user personas (existing customer, new customer, etc.) and their interactions with the application to achieve various goals (e.g., “As an existing customer, I want to upgrade my internet plan to a higher bandwidth option”).

1. User Interface (UI) Mockups:

These will be visual representations of the application’s layout, screens, and functionalities, providing a user-centric perspective.

1. System Requirements Document (SRD):

This document will outline the technical specifications for the application, including functional requirements, non-functional requirements (performance, security), and integrations with existing WideCast systems.

1. Data Flow Diagram (DFD):

This visual representation will depict the flow of data within the application, illustrating how user interactions trigger actions and updates within the system.

1. Gantt Chart:

This chart will be a high-level project schedule, outlining key milestones, deadlines, and resource allocation for development, testing, and deployment of the application.

Next Steps:

• Refine project details based on further stakeholder input and feasibility analysis.
• Develop detailed user stories and user interface mockups.
• Create a comprehensive System Requirements Document (SRD).
• Develop and finalize the Data Flow Diagram (DFD).
• Construct a detailed project plan with a Gantt chart for project execution.

Conclusion:

This high-level description and the creation of these artifacts will provide a solid foundation for the WideCast Online Application project. By focusing on user needs and streamlining internal processes, this project has the potential to significantly improve customer satisfaction and operational efficiency for WideCast.