Surveys of Patients Experiences

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Throughout this course, you have examined and applied a wide variety of tools that may be used to enhance performance objectives for health care quality, efficiency, and cost in health services organizations. From day-to-day operations to strategic decision making and initiative planning, these tools serve various purposes in affording health care administration leaders with a variety of perspectives and mitigation strategies to enhance performance in health care delivery. Health services organizations must aim to not only deliver cost-effective and high-quality health care services but they also must operate efficiently to maximize the bottom line for business operations.
Conduct research about a hospital using the Hospital Compare data source for any large U.S. city. Find a hospital that you are interested in or familiar with for this Assignment. Then, select two similar hospitals for comparative analysis. Then, analyze the organization’s position within the local and regional health care system. Analyze the cost, quality, and access metrics of the organization. Reflect on the metrics that might be monitored by the different types of control charts on the Hospital Compare data source. Think about how you would proceed with conducting a complete quality assessment of the hospitals you selected.

The Assignment: (8–10 pages)
Provide a description of the hospital you selected, its geographic area, the population it serves, and the reason you selected it.
Provide a detailed comparison of this hospital with two other similar hospitals in the community as well as state / national rates. Be sure to address all of the following components:
Similarities / differences in hospitals
Surveys of Patients Experiences
Timely and Effective Care
Complications
Readmissions and Deaths
Use of Medical Imaging
Payment and Value of Care
Categorize each of the subcomponents as whether they are structure, process, or outcome oriented, and identify how / if they link to cost, quality, and access. Be specific in your categorization.
Explain whether there are there significant differences in the proportion of patients who gave the three hospitals a rating of 9 or 10. NOTE: You can find the number of respondents by clicking on the “View More Details” link on the Hospital Compare site. Conduct appropriate hypothesis testing for your comparison. How did your selected hospital perform in comparison to the others from a statistical point of view?
Identify three separate measures that should be monitored using variable control charts, attributes or failures control charts, and nonconformity control charts.
Provide your overall assessment of this hospital’s performance on cost, quality, and access measures. Be sure to reference your statistical results and analyses that assisted you in the development of your overall assessment.

Sample Solution

Patients are asked to report on their experiences with a variety of health care services at various levels of the delivery system in CAHPS surveys. Some CAHPS surveys inquire about patients’ experiences with doctors, clinics, and hospice teams, as well as care for specific health conditions. Enrollees are also asked about their experiences with health plans and related services in other surveys. Finally, numerous questionnaires inquire about hospital and dialysis center experiences, as well as hospital outpatient surgery departments and ambulatory surgical centers.
You can obtain formatted survey instruments, administration instructions, and information on evaluating and interpreting the data for each survey.

niversal and comprehensive definition (Reiss, 2007). Gardiner (2005) defines a project as a transitory and exceptional activity that utilise scarce resources to generate benefits for stakeholders amid uncertainty and complexity. A project is a temporal alliance that deals with distributing capitals to prospects that are capable of creating a positive change (Turner, 2014) Similarly, a project is a short time venture embarked on to attain a valuable outcome, product or services (Project Management Institute 2008) (Association of Project Managers 2012).

2.2 Project Management.

Project Management has no universally accepted definition and it is a relatively new genre of study (Pellegrinelli, 2011). According to Kerzner (2013), project management is the actualisation of a business’s objective and goals through planning, directing. Organizing and adequate management of accessible resources. The Association of Project Management (2012) states that project management is the use of processes, systems, information, skills and experience for the accomplishment of project goals.

2.3 Project Success

Project success is a concept in project management that is hard to define due to the uncertainty of the factors that necessitates project success (Papke-Sheilds, Beise and Quan, 2010). Apparently, the conventional yardstick of project success based on the Iron triangle’s criteria of cost, time and quality; which appears unreasonable and rigid is of a lesser priority and a more realistic modern approach of measuring success; which entails the ability of a project to create value and stakeholders’ satisfaction; is now the criteria for measurement of project success. (Muller and Jugdev, 2012). According to Stingl and Geraldi (2017), one of the essential element for project success in the management of project is decision making, which considers the most appropriate strategies for the pre- conception to post- completion phases of the project.

2.4 Decision Making

Decision-making is the powerhouse of every project; decisions made at pre-conception, in-project and post -project stages of the project, defines the ultimate success of the project (Stingl and Geraldi 2017). The Business Dictionary (2018) defines decision-making as the logical selection of the most appropriate option from available alternatives. Similarly, Merriam Webster Dictionary (2018) states that decision-making is the act of making decision particularly with a group of individuals. Tiwary (2013) describes

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