2.2 Information and Communication Technology (ICT) – savvy
Information and Communication Technology – savvy or ICT- savvy are referring to people engage and proficient in use of information and communication technology in their daily lives. In workplace, ICT- savvy employee is indispensable for smooth work (Tore Stahl, 2017).
Reviewed of literature found that Information and Communication Technologies (ICT) rapidly changes and there are plenty researches related to ICT-savvy. Ong, Habidin (2016) via their research “The relationship between ICT adoption and business performance in Malaysia and Indonesia“, mentioned that in Malaysia the number of internet and mobile technology is increasing. According to Malaysia Communication and Multimedia Commission in 2017, the percentage of internet user in Malaysia are 76.9 % of population while report of percentage of Internet users in workplace are 58.7%.
The empirical literatures have provided insights and have also identified ICT – savvy are influence on firm performance from various stand point and with varying literally perspectives and insightful empirical findings.
Studies also have found that analysis of research “Helpful Business Value of Advance Bal Information System” made by Awais, M.; Irfan, M.; Bidal, M.; Samin, T. (2012) showed that over the past few decades, companies all over the world started to notice a great need for information systems in the business field. It was hardy possible to ignore the significance of benefits and a possibility to increase business performance through such an investment. If we notice that an ICT-savvy can help a business to save money, increase performance, thus creating more profits.
With the use of ICT, businesses can interact more efficiently and enables businesses to be digitally networked. Various researchers, academics and practitioners of business and computer science, believe that information and communication technology play an essential role in the growth and development of small business as this technology allows organizations not only substantially improve their production and business performance (Aral,Brynjolfsson & Van Alstyne, 2007; Nguyen, 2009; Kossai & Piget, 2013).
