The impact of one’s local environment on behavior

Sample Solution

The impact of one`s local environment on behavior Since the earliest times, humans have needed to be sensitive to their surroundings to survive, which means that we have an innate awareness of our environments with certain qualities. The environment can influence people`s behavior and motivation to act. For example, two siblings of the family can grow up in the same household and environment and turn out completely differently. One can become a successfully professional, while the other becomes a career criminal. Social control theory gained prominence during the 1960s as sociologists sought differing conceptions of crime. Travis Hirschi`s social control theory asserts that ties to family, school and other aspects of society serve to diminish one`s propensity for deviant behavior. As such, social control theory posits that crime occurs when such bonds are weakened or are not well established.

Process maps provide an overview of the sequence of all process activities and tasks involved in the creation of a product or in the delivery of a service (Heinrich, Henneberger, Leist and Zellner 2009). For managers and decision-makers, process maps provide a way for analyzing and assessing the service delivery process (Kubiak 2007). In relation, O’Donnell and O’Donnell (2008) noted that process maps helps managers and decision makers by placing interrelating systems into perspective and showing how each task, system, and team members relates in a manner that is easy to understand. This paper details the process map for providing services to customers in a typical restaurant. In addition, this paper discusses the layout used for the process.

Process Flow in the Restaurant

The process flow for the restaurant is shown in Figure 1. The process starts when customers enter the restaurant. Near the entrance is the temporary holding area where the receptionist gets the names of the customers. Afterwards, customers are directed to the waiting area where they will wait while the table is being prepared. Then, the receptionist directs the customers to their table. Once seated, the customers begin to review the menu and waits for the waiter for the placement of the order. The waiter then takes the order and afterwards confirms to the customers whether all orders were taken. When the customers confirm the order, the waiter then places the order on the order board, otherwise ask the customers to repeat the orders. The chef then takes the order and reviews it. If there are no clarifications to make, the chef proceeds to cooking the food, otherwise call the attention of the waiter to verify the orders. After cooking the food, the chef prepares the food and places it on the designated area and rings the bell to call the attention of the waiter. The waiter then picks up the prepared food and s