The Role Of HR In Navigating Ethical Challenges

Find an article from the last 12 months, published in The Wall Street Journal or another reputable source, about an ethical challenge a specific organization has faced. Look for issues related to major topics in the news, such as the #MeToo Movement, social justice, diversity and inclusion, or COVID-19.

Post a link to an article and briefly describe the ethical issue that it reports.
Discuss what the organization did right and what they could have done better. How could HR have played a role in improving the organization’s response?
What was the impact to the business? Were there any financial repercussions? Was anyone terminated as a result of their involvement in a scandal?
Does your organization have an explicit set of values? Are the same values reinforced at every level of the business?

Sample Solution

Article: Activision Blizzard Sued by California Over Alleged Workplace Discrimination: [[invalid URL removed]]([invalid URL removed]) (Wall Street Journal, July 20, 2021)

Ethical Issue: The article reports on a lawsuit filed by the California Department of Fair Employment and Housing against Activision Blizzard, alleging pervasive gender discrimination and a hostile work environment for women. This included claims of sexual harassment, unequal pay, and retaliation against employees who spoke up.

Organizational Response:

  • Positives:
    • Launched internal investigations and terminated some employees.
    • Publicly apologized and committed to changes like diversity and inclusion initiatives.
    • Partnered with the Equal Employment Opportunity Commission (EEOC) for oversight.
  • Negatives:
    • Initial response was criticized for being slow and dismissive of allegations.
    • Some high-profile departures in leadership sparked concerns about commitment to change.
    • Concerns remained about the effectiveness of implemented changes.

HR’s Role for Improvement:

  • Proactive approach: Implement robust anti-discrimination and harassment policies with clear reporting procedures.
  • Stronger investigations: Ensure thorough and impartial investigations with appropriate consequences for violations.
  • Cultural shift: Foster a culture of respect and inclusion through training, employee engagement, and leadership accountability.
  • Transparency and communication: Communicate openly and honestly with employees about findings, actions taken, and progress on improvements.

Business Impact:

  • Reputation damage: Negative publicity led to boycotts, employee protests, and investor pressure.
  • Employee morale: Employee trust and engagement likely impacted.
  • Financial repercussions: Regulatory fines, settlements, and legal costs, along with potential revenue loss from boycotts.
  • Departures of key personnel: Loss of talent and leadership can hurt innovation and business continuity.

Values and Reinforcement:

While Activision Blizzard has a code of conduct outlining values like respect, integrity, and inclusion, the allegations suggest disconnect between stated values and actual practices. Effective implementation requires:

  • Training and Reinforcement: All employees, including leadership, must receive regular training on ethical conduct and diversity & inclusion.
  • Performance Reviews: Integrate ethical behavior and commitment to values into performance evaluations.
  • Leadership Accountability: Hold leaders accountable for fostering a culture aligned with stated values.

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