Total Quality Management:; Disney’s Quality Theory

Discuss Disney and other Exemplary Service Provider’s Quality Theory

Question 1: What quality theories do you think Disney is applying to its service? Choose at least two theories and provide examples from the readings. For example, Point X from Dr. Deming’s 14 Points, Step Y from Crosby’s 14 Steps, etc.
Question 2: Disney develops a “theory” of how to serve guests in the theme park. Please share an example of another service provider that “anticipates” the behavior of the guests.

 

Sample Solution

and the industry in general. The influencers have brought a new aspect to social media where people want to see what people are doing, what they are wearing and what make-up they should be using right now. Social media is now very popular. Fashion blogs have become a huge influence on today’s youth and the fashion industry. In more recent years YouTube has grown and ‘vlogging’ has become more popular. “The increasing pervasiveness of social media and digital technology has had a dramatic impact on the fashion industry and labour within fashion.” (Arriagada, 2016.) One impact that social media has had on the fashion industry is that social influencers haven been able to promote brands and make them more popular by appealing to their audience, allowing trends, brands and even activities to be promoted over a wider audience. Blogs are the new editors and Instagram is seen as the new runways where people will go to find fashion inspiration on a daily basis. Wessingers (2007) found that “before Instagram had dedicated advertising tools they worked with influencers and consumers to circulate images of their bodies, lives and cultural practices.” therefore before blogging and vlogging became a job these images and posts where part of the digital labour that occurs on social media as these influencers would not have been getting paid but would have still been promoting brands and their products. This highlights how blogging and social media have changed in recent

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