he main pulse in the business is manpower. Manpower with added value by adapts the ICT in workplace become asset to the business firm. Akpan-atata (2014) elaborates that employees need to be exposed from the earliest time possible to use ICT to enhance and improve their work experience. ICT-savvy mostly is contribution on positively firm performance. The use of ICT in business has enhanced productivity, encouraged greater customer participation, and enabled mass customization, besides reducing costs (Ali Abdishakur Yusuf, 2013).

2.2.1 ICT Awareness

ICT awareness involves knowing about the existence and importance of the ICT tools and their application. Potential ICT users should be enriched with a number of ICT awareness programmes in order to increase the usage of ICT facilities. This can be achieved through promotional programmes which include electronic media resources such as radio, TV and website; print media such as newspapers, magazines, newsletters and notice boards and organization of workshops, seminars, conferences and public lectures. ICT are playing a key role in the growth of customer relations management (CRM) practices. For example, staffs to communicate with clients, sales forces in the field are supplemented by interactive web sites and call centers. In addition, advanced database technology, world-wide web integration, sales force automation and multi-media-based front office applications are emerging as key elements of CRM (Yague M.J ,2011).

Kimutai and Nairobi (2016) mention awareness levels of ICT are both closely correlated on their influence on performance of SMEs. It should be appraised by the SME to ensure these are in harmony with use of ICTs in the SME. Also undertaking research on new developments on how best to equip personnel in the use of ICT will also benefit SMES by creating awareness on how best to utilize ICTs to the benefit of the organization (Petra Schubert, 2