Decision Making

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Briefly describe a recent decision that you or someone in your organization made that had clear, ethical elements (this should be no more than ½ of your total post).

Sample Solution

In its simplest sense, decision-making is the act of choosing between two or more courses of action. One of the hardest decisions I’ve had to make was choosing between two strong team members for a promotion. I personally liked one person better than the other, but I had to choose the person I liked less, because they were more qualified to succeed in the new role. Occasionally, I’ve also had to promote someone younger over someone who was a lot more senior, simply because they were a lot more technologically advanced and willing to work more, which was needed for that particular role. In situations like these, I try to ensure that the person who I don’t choose gets the training or help they need in order to one day move forward.

I work as a customer service representative for a large tech company. Recently, I received a call from a customer who was very upset. She had recently purchased a new laptop from our company, and it was not working properly. She had tried to contact our customer support team several times, but she had not been able to get help.

I listened to the customer’s concerns and tried to understand the problem. I then offered to help her troubleshoot the issue. After a few minutes, I was able to determine that the laptop was defective. I apologized to the customer for the inconvenience and offered to send her a replacement laptop.

The customer was very grateful for my help. She told me that she was impressed with my willingness to go the extra mile to help her. She also said that she was glad that I had followed our company’s ethical guidelines.

I believe that this decision was ethical because I put the customer’s needs first. I did not try to brush the customer off or tell her that she was wrong. Instead, I listened to her concerns and tried to help her solve the problem. I also followed our company’s ethical guidelines, which state that we should always put the customer first and treat them with respect.

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