Application of Course Knowledge

Conflict is an inevitable aspect of healthcare, often arising from complex interactions between healthcare providers with diverse roles, responsibilities, and perspectives. In this context, understanding conflict resolution strategies is crucial for maintaining effective teamwork and patient care.

Case Study

I encountered a conflict during a patient handover between the night and day shift. The night nurse had documented the patient’s condition as stable, but upon morning assessment, the patient exhibited signs of deterioration. This discrepancy led to a tense exchange between the night and day shift nurses.

Stakeholders:

• Night nurse: Responsible for the patient during the night shift.
• Day nurse: Responsible for the patient during the day shift.
• Patient: The individual whose care was at the center of the conflict.
• Charge nurse: The unit’s supervisor, responsible for managing the situation.

Conflict Resolution

The conflict was initially addressed through a confrontational approach, with both nurses defending their assessments. However, the charge nurse intervened, creating a calmer atmosphere and encouraging open communication. The nurses were asked to clarify their observations and concerns without blaming each other. This approach can be considered a collaborative conflict resolution style.

Evaluation of Resolution

While the immediate conflict was resolved, the underlying issue of effective communication during shift handovers was not fully addressed. A more in-depth discussion about communication strategies and the importance of clear documentation would have been beneficial.

Preferred Conflict Resolution Style

I prefer a collaborative conflict resolution style, which involves open communication, mutual respect, and a focus on finding a mutually beneficial solution. This approach aligns with the principles of teamwork and patient-centered care.

Integration of Evidence

According to Rahim (2002), collaborative conflict management is characterized by a win-win orientation, where parties work together to find a mutually satisfactory solution. This approach is particularly effective in healthcare settings where effective teamwork is essential for patient safety.

By adopting a collaborative approach, healthcare providersa can build stronger relationships, improve communication, and enhance patient outcomes.