During the COVID-19 pandemic, human service organizations faced many challenges to provide optimal services to families in need. The needs of underserved communities grew and required additional services. Yet, many organizations had limited resources and staffing to fill these new demands. Human service professionals began to experience vicarious trauma because of large caseloads and their inability to provide services. Some complained of compassion fatigue and apathy. Human service organizations began to change the type of services they provided to adapt to the needs of their communities.
Draft a 10–12-page paper on How Organizations Modified Operations to Adapt to the Pandemic Needs will investigate the obstacles created by the pandemic.
(The Annotated Bibliography is already completed on Airbnb)
• Select an organization, non-profit or governmental agency that redefined their business model to adapt to the pandemic challenges.