Managing change

 

 

Scenario:

Danny Meyer Leads His Company Through the Challenges of Eliminating Tips

What happens when your CEO wants to remove the tip structure from your restaurant? Do you complain about the new prices as a customer? Do you worry about your paychecks as a server?

Danny Meyer, CEO of Union Square Hospitality (home to some of the most successful New York restaurants), discovered these answers when he began eliminating the tip structure in most of his restaurants. He had seen firsthand the largest negative impact of a tipping culture: employees stuck in frontline positions with no chance to advance to management positions without taking significant pay cuts.

Meyer began by first involving the affected employees in town hall talks. These town halls happened months before any publicity was released. Meyer then hosted town halls with customers to explain the importance of fair wages for all of his employees at the restaurant, not just the few who served the food. The transition period for each restaurant to eliminate tips was usually 3–6 months.

As a result of eliminating the tip structure in most of his restaurants, Meyer has been able to increase the pay structure for cooks at those locations, which enables him to fill more cook positions and address a common industry shortage. Meyer has also been able to hire employees with a purpose: to deliver exceptional hospitality. Meyer encourages his employees to take care of each other first and to then take care of the customer, which creates a virtuous cycle of hospitality.

Meyer constantly uses feedback from his employees, even after the tip structure was eliminated. He wants to ensure that each employee feels that his or her voice is heard and understood. Employees continue to have access to town hall meetings and internal feedback channels to offer honest feedback.

(Dunn, 2018; Feldman, 2018; Matousek, 2017)

Please answer the following questions:

What dimension of change is Danny Meyer implementing in this case study?
What level of change is Meyer aiming for in this case?
What type of change did Meyer implement?
What model would be consistent with Meyer’s process for designing and implementing change?
Meyer had a very specific set of activities that he hoped would help him achieve a specific goal. What kind of change would this be an example of?

 

 

 

Sample Solution

 

 

 

Social work is depicted as workmanship converged with science (Connolly and Harms, 2009, p.4). The science parts of social work are appreciated by the proof based information got from inquires about and practice speculations. The craft of social work happens as social work experts weave together this logical information with individual qualities, proficient aptitudes and encounters. In setting of social work practice, it is adjusted these to the special and specific circumstances. Likewise, social work practice should be applied particular methodologies with various customer bunches in a scope of fields. After perusing the articles about family, family social work ought to be mirrored the reasonable technique, experiences and center abilities. It is incorporated the method for approach, social competency and correspondences abilities in working with family.

It is imperative to address the family-focused methodology which is underpinnings the hypothesis in working with families. It very well may be clarified that family-focused practice includes an attention on working with families/whanau, not solely working with singular individual from families. This methodology is likewise consistent with biological hypothesis. As indicated by Bronfenbrenner (Berger, 2008, p.87), human improvement and family working can be impacted commonly by a layer of ecological angles like society and relationship. Likewise, unique individual is probably going to be interlinked surroundings from the home as a small scale framework to wide society or culture as a macrosystem. Hence, family-focused methodology can be powerful in managing family matters. Family Group Conference is a decent outline of this communitarian family-focused methodology. Discoveries of universal research (Kanyi, 2013, p.39) indicated that expanding on family qualities and working in organization with families to help youngsters turned out a beneficial outcome of kids’ prosperity.

Notwithstanding, the importance of family has assorted relying upon setting and use. In New Zealand setting, legitimate meanings of family connections are changing so as to think about of social and social standards. There are assortment types of family in NZ, for example, true relationship, more distant families of Maori whanau and same sex family. Subsequently, as far as training, it ought to be viewed as the limits of family. Further thought ought to be given to monetarily, topographically, socially and socially minimized families. Social counselor, Choice and Partnership Approach and adaptable area of arrangements started by CAMHS can be urge to better commitment in social work practice (Appleby and Phillips, 2013, 29-30).

All the more significantly, social work experts ought to have social competency. Culture can be characterized as a remarkable part of individual and a lifestyle. Upon the comprehension of natural hypothesis, families could share and be affected by culture as a full scale framework. Appropriately, obviously broad information about various societies can be valuable for understanding the customer’s practices, responses, and choices in social work setting. For instance, the utilization of te reo Maori, karakia and whakapapa when working with Maori family can be framed by indicating gratefulness and regard for their experiences that can add to more profound commitment and affinity (Mooney, 2012, p.51). Not just affinity is fundamental when working with Maori, however down to earth utilization of youth culture additionally can be valuable executes for youth to upgrade commitment.

Another, viable relational abilities are center to great work with kids and families. Unmistakably the nature of connection among professionals and customers is a key determinant of fruitful results in all social work territories. In like manner, to build up close affinity with customers requires explicit method for correspondence relying upon person’s conditions. Specifically, little youngsters’ viewpoints ought to be considered in their procedures in social work setting. As indicated by The United Nations Convention on the Rights of the Child (UNCROC), approved by New Zealand in 1993, furnishes us with a reasonable basic to tune in to youngsters. Article 12 says youngsters reserve ‘the privilege to express those perspectives unreservedly in all issues influencing the kid, the perspectives on the kid being given due weight as per the age and development of the kid’ (UNICEF, 1989, Article 12). Winter (2010, p.186) found that little youngsters are prepared to do express their assessments in their exploration. Along these lines, working with youngsters requires adaptable techniques for correspondence, superb listening aptitudes and innovative methods for including kids simultaneously. Utilizing explicit methods for correspondence, for example, utilizing a creepy crawly gram outline, drawing and pretend can be powerful method for drawing out their perspectives (social work now, 2012, 36-37). In particular, Social specialists need to exhibit a similar elevated levels of compassion for a person’s conditions, regard for their desires and wants and credibility in reacting to them.

 

 

 

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