A potential client wants you to be the project manager for a project

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A potential client wants you to be the project manager for a project that involves moving to a new computerized human resources management system that supports the firm’s functions such as staffing, compensation, employee relations, and benefits. The client is very vague about what needs to be done, and all they know is that they do not like the current system.

Identify the types of questions you could ask the client to gain a better understanding of the scope of the project.
Other than having the client answer your questions, what other activities could you engage in to gain a better understanding

Sample Solution

Understanding the HR System Implementation Project: Questions and Activities

Asking the Client for Information:

To gain a better understanding of the project scope, here are some key questions you can ask the client:

Current System Pain Points:

  • What specific issues are you encountering with the current HR system? (Performance, functionality, integration, user experience)
  • Are there any specific features or modules of the current system that are completely unusable or causing major problems?
  • What manual processes are currently in place to compensate for limitations of the current system?
  • Have you identified any specific desired functionalities or features in a new system? (e.g., mobile access, advanced reporting, self-service portals)

Project Goals and Expectations:

  • What are your overall goals for implementing a new HR system? (Increased efficiency, cost savings, improved employee experience)
  • What are your key performance indicators (KPIs) for measuring the success of this project?
  • What is your desired timeline for completing the project?
  • What is your budget for this project?

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