Interviewer: Thank you for taking the time to speak with me today. I’m interested in learning more about your facility and the services you offer.

Administrator: It’s my pleasure. We’re a long-term care facility that provides a variety of services to seniors, including skilled nursing, assisted living, and memory care.

Interviewer: I see. Is there a waiting list for your facility?

Administrator: Yes, there is a waiting list for all of our services. We have a very high demand for our services, and we’re always looking for ways to expand our capacity.

Interviewer: How are new demographics affecting your facility?

Administrator: The aging population is one of the biggest trends affecting our industry. We’re seeing more and more seniors who need long-term care, and we’re having to adapt our services to meet their needs.

Interviewer: What marketing methods do you use to promote your facility?

Administrator: We use a variety of marketing methods to promote our facility, including online advertising, print advertising, and word-of-mouth. We also work with local organizations to raise awareness of our services.

Interviewer: Who is the primary payer source for your facility?

Administrator: The primary payer source for our facility is Medicare. We also accept private pay, insurance coverage, and Medicaid.

Interviewer: Are there any personal or nursing care services available in your living environment?

Administrator: Yes, we offer a variety of personal and nursing care services, including bathing, dressing, grooming, and medication management. We also have a 24-hour nursing staff on call.

Interviewer: What is the staff or organizational structure that supports the services available in your facility?

Administrator: Our staff is made up of nurses, doctors, social workers, therapists, and other healthcare professionals. We also have a dedicated team of administrative staff who support the day-to-day operations of the facility.

Interviewer: Thank you for your time. I’ve learned a lot about your facility and the services you offer.

Administrator: You’re welcome. I’m glad I could help.

In addition to the questions above, I would also ask the administrator about the following:

• The facility’s philosophy of care
• The types of activities and programs offered to residents
• The facility’s policies and procedures
• The facility’s accreditation status
• The facility’s financial stability

By asking these questions, I would be able to get a more comprehensive understanding of the facility and the services it offers. This information would be helpful to me in making a decision about whether or not to place a loved one in the facility.

I hope this interview helps you learn more about long-term care facilities. If you have any other questions, please feel free to ask.