Analyze the culture and make recommendations using critical thinkin
To ensure successful completion of the Week 4 assignment, you will select an organization you are familiar with to analyze the culture and make recommendations using critical thinking. It is essential you start to think about your company selection now.
Instructions
For this assignment, write a 1 page double-spaced paper in which you will:
Describe the organization you selected based on the following criteria.
The organization should be one you are familiar with.
You have access to internal processes.
It has an organizational issue that needs to be resolved.
You can think of a realistic and enforceable solution to the issue.
Discuss the issue you will be analyzing.
Explain why the issue hinders the organization’s efficiency.
Confidentiality: Since you will be addressing real issues in real organizations in your assignments, it is important to respect confidentiality. Feel free to use an alias for any company or individuals you might mention in your assignments. Remember that all discussions about these organizations should only occur within this course and not be shared with people outside the course.
Sample Solution
I have selected the organization I work at, which is an international software engineering firm specializing in developing and marketing web-based products. The company has been growing rapidly since its inception five years ago. As the company continues to expand, there are a few organizational issues that need to be addressed. One of these issues is how to maintain a high standard of customer service across different regions with varying cultures and regulations while still meeting our business goals.
The issue I will be analyzing is how can we ensure consistent quality customer service across multiple countries with different laws and cultural norms? Providing quality customer service helps build trust in our brand among customers worldwide, leading to improved sales and long-term loyalty from customers. It also encourages employees’ commitment and motivation as customers are more likely to reward excellent performances (Juvan & Vermeir, 2018).
To address this issue, I would propose the implementation of globalized customer service standards set by the executive team in consultation with local teams from each region. This should include both written guidelines on expected behaviors to aid training programs for all employee levels, as well as incentives linked to positive outcomes from excellent customer experiences (Jaworski & Kirchhoff, 2012). Additionally, communication between regional teams should occur regularly for sharing best practices and ensuring continued compliance with established standards. Finally, performance reviews should include feedback on how effectively employees adhere to agreed upon standards so that any potential areas of improvement can be identified quickly and acted upon accordingly (Kelley & Rowland Jr., 2010).
Overall, implementing globalized customer service standards is an important step towards optimizing organizational operations while achieving desired results through increased engagement with customers around the world. By setting clear expectations within a framework designed to meet local needs while aligning them with corporate objectives (e.g., improved sales), organizations can improve their competitive position in new markets by providing superior services that differentiate them from competitors.
