Patient safety procedure with an emotional or interpersonal “hole”:

Procedure: Handoff communication

Emotional or interpersonal “hole”:

• Healthcare professionals are often under pressure and may feel rushed during handoffs.
• This can lead to poor communication and missed information.
• Additionally, healthcare professionals may be reluctant to ask questions or admit mistakes for fear of being judged or blamed.

How to ameliorate the hole using emotional intelligence (EI):

One EI ability that can be used to ameliorate the hole in the handoff communication procedure is self-awareness. Self-awareness is the ability to understand and recognize your own emotions and how they may be affecting your behavior. By being aware of your own emotions, you can better manage them and communicate more effectively.

For example, if you are feeling rushed during a handoff, you can take a deep breath and remind yourself to slow down and communicate clearly. You can also ask the person you are handing off to if they have any questions or concerns.

Additionally, if you make a mistake during a handoff, it is important to be honest and transparent about it. Do not try to cover up your mistake or blame it on someone else. Instead, take responsibility for your mistake and learn from it.

Here is a specific example of how a healthcare professional can use self-awareness to ameliorate the hole in the handoff communication procedure:

A nurse is feeling rushed during a handoff. They have a lot of patients and they need to get to their next shift. The nurse begins to hand off their patients to the oncoming nurse, but they are not communicating clearly. They are talking quickly and they are not giving the oncoming nurse enough time to ask questions.

The nurse realizes that they are feeling rushed and that this is affecting their communication. They take a deep breath and remind themselves to slow down. They then apologize to the oncoming nurse and start the handoff over again. This time, the nurse is more clear and concise in their communication. They also give the oncoming nurse time to ask questions.

By using self-awareness to manage their emotions, the nurse was able to communicate more effectively and reduce the risk of a medical error.

2000-Word Paper

In a 2000-word paper on the EIPS model, you could expand on the above information by:

• Providing a more detailed discussion of the EIPS model and its components.
• Discussing the importance of EI in patient safety.
• Providing examples of how EI can be used to improve patient safety in different clinical settings.
• Discussing the challenges of implementing the EIPS model and how to overcome them.
• Developing a plan for implementing the EIPS model on your unit.

You could also include a case study to illustrate how the EIPS model has been used to improve patient safety in a real-world setting.

Conclusion

The EIPS model is a promising approach for improving patient safety by addressing the underlying cultural issues that contribute to medical error. By developing their EI skills, healthcare professionals can improve communication and reduce the likelihood of errors.