Australia and New Zealand Banking Group (ANZ) Case

 

1. What trends and opportunities was the banking industry in general, and ANZ in its home Australian market in particular, facing when ANZ began to implement the agile transformation in 2017?
2. What were Elliott’s motivations to implement the agile transformation at ANZ? Why did the board of directors appoint him as CEO on January 1, 2016?
3. What were the challenges to ANZ’s culture before Elliott became the CEO? Could the agile transformation address those challenges?
4. By May 2019, when ANZ paused the rapid expansion of its agile transformation program, how effectively had ANZ implemented the program?
5. Should ANZ scale up the agile transformation to the entire organization and outside of Australia? What should Elliott do to remove obstacles and deliver the transformation successfully?

 

Sample Solution

The primary information collected during the researchers direct observations of participants, being the production of interview transcripts is un-biased, as the researcher collected it themselves, giving them more control in the data being original.
Nonetheless, participants may have unknowingly held back information or might have given answers that they thought would give the known researcher what they wanted and/or needed to hear. On the other hand, some answers were not as detailed, this could have been due to withholding information due to the knowing of each other.
The data was reported in the language of the participant and was analysed by themes from the description given.

When using thematic analysis (Braun & Clark, 2006), several themes were identified:
Theme 1- Both participants have jobs and can financially support themselves.
Theme 2- Both are concerned with their time management.
Theme 3- No problems were mentioned from either, when adapting to new peers or environments.
Theme 4- Both have active family and social lives, making the workload a concern for both.

The main concern was identified as time management and workload based on the summary of the similarities and differences from both interviews.
Additional support of this result can be found in the wider reading journal articles published by Burston (2017), Anderson et al (2017) and Graham (2015).
In accordance with the literature review articles, each acknowledged the main concern of time management but considered it was not the primary concern.

Furthermore, by not using a leading title question, the research data was con

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