Benchmark – Value Chain and Process Improvement

Operations are composed of many different processes to fulfill customer needs and requirements. The value chain is a higher-level view of those processes from a customer view. In order to meet customer requirements like quality and cycle time, organizations need to ​​identify the value chain, subprocesses and measures needed to meet the customer needs.

Consider a process from an organization you are familiar with. In 500-750 words, complete the following:

​Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning to end.
From the high-level value chain steps, identify the operational subprocesses.
Identify those metrics that the organization should monitor at both the value chain level and subprocess level.
​​Based upon the process you described above, if an organization needs to improve a process within the value chain, how would you analyze the process and metrics to know that the process is not working
Explain what steps the organization could take based upon your analysis for value chain improvement

 

Sample Solution

his study seeks to address the similarities and differences in Islamic and conventional banking while attempting to prove that Islamic banking offers greater promise as a tool for economic upliftment and prevention of financial crises.

A report by KPMG (2011) Islamic banking is a discipline which has its roots in the holy Quran, the sacred scripture of the religion of Islam as well as the Hadith which represents the teachings of the holy Prophet Mohammed (PBBUH). The discipline is also sometimes referred to as Sharia compliant finance.

1.1 Background of Islamic Banking

Islamic Banking is not very different from conventional banking subject to certain restrictions imposed by Islamic law (Sharia) and addresses the needs of a large number of business requirements. Islamic banking is not a mere replication of conventional practices. There are significant differences in what Islamic Financial Institutions (IFIs) do compared to conventional banking. IFIs have succeeded in creating trust in the eyes of depositors and receive deposits on profit and loss sharing basis. However investment and financing options available to Islamic banks are limited in comparison with conventional banks due to the restrictions against unethical investments such as speculation, gambling, alcohol, arms industry, pornography and all interest-based transactions. The difference between the systems are fundamental and at the very root of the operation of Islamic banking activities.

This difference nevertheless has immense implications for the future of

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