Business Analysis In Application

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Part of business analysis includes managing projects. To more efficiently manage projects, software tracking is often used to ensure each element of the project is identified and tracked as each element of the project progresses. Microsoft Visio diagrams your project to provide a visual of processes and systems. It allows you to identify relationship diagrams and create flowcharts and network diagrams.

For this assignment, create a diagram of your final Course Project using Visio software.

Your final project (posted in the Course Project Overview (in the Introduction & Resources Module) includes comparing and contrasting two solutions for a single problem and describing the business analysis processes toward successful outcomes. To complete this Course Project, you will need to map out your solutions.

Your assignment will include the following components.

· Create a basic diagram for how the problematic situation currently is operating.

· Create two diagrams depicting how your proposed solutions will each operate.

· Write a two- to three-page summary linking the three diagrams.

Sample Solution

Current Process Diagram

The current process for managing customer complaints is inefficient and time-consuming. Customers must first contact the customer service department, where they will be placed on hold for an extended period of time. Once they are connected with a customer service representative, they will have to explain their complaint in detail. The customer service representative will then try to resolve the complaint, but this process can often take several days or even weeks.

Proposed Solution 1 Diagram

The first proposed solution is to create a chatbot that can handle customer complaints. The chatbot would be able to answer common questions and resolve simple complaints. This would free up customer service representatives to focus on more complex complaints.

Proposed Solution 2 Diagram

The second proposed solution is to create a customer portal where customers can submit their complaints online. The customer portal would allow customers to submit their complaints in detail and track the progress of their complaints. This would give customers more control over the complaint resolution process.

Summary

The current process for managing customer complaints is inefficient and time-consuming. The two proposed solutions would improve the process by making it more efficient and giving customers more control.

The chatbot solution would be the best option for customers who have simple complaints. The customer portal solution would be the best option for customers who have complex complaints.

The business analysis processes for implementing either of these solutions would be similar. The first step would be to gather requirements from customers and stakeholders. The next step would be to design the solution and develop the necessary software. The final step would be to implement the solution and test it to ensure that it is working properly.

Both of these solutions would have a positive impact on the business. The chatbot solution would reduce the workload on customer service representatives, which would free them up to focus on more complex complaints. The customer portal solution would give customers more control over the complaint resolution process, which would improve customer satisfaction.

I believe that the chatbot solution would be the best option for the business. It is a more cost-effective solution and it would be able to handle the majority of customer complaints. The customer portal solution could be implemented in the future if the business decides that it needs a more comprehensive solution.

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