Business Finance – Management Caring Angel Hospital

 

Imagine that you are a senior consultant at Practical Health Care Consulting. Your supervisor has instructed you to spend three months at Caring Angel Hospital to help improve the quality of care, add value to the organization, improve employee morale, design an efficient organizational chart, create a strong team environment, and create the hospital’s competitive advantage. The hospital has traditionally made losses year after year. Furthermore, it is not performing well financially, and the banks are not willing to lend large sums of money for more effective marketing.

As you settle into your observations, you notice that your patients are still hopping from one specialized hospital to another in search of various specialized treatments. You also notice that the seats are not comfortable in the waiting area, and the patients continuously show up for appointments on the wrong dates. The nurses and the employees are not smiling during patient conversations, and everyone looks for ways to blame others for failures in the patient treatment process. Everyone seems to work alone and hide what they do from their colleagues.

At the end of the 3-month period, you must provide a report with your recommended strategies designed to help Caring Angel Hospital achieve its goals.

Note: You may create or make all necessary assumptions needed for the completion of this assignment.

Requirements
Write a 5-7 page paper in which you:

Propose the major steps that Caring Angel Hospital could take to achieve each of the following goals:
Improve the quality of care.
Add value to the organization.
Improve employee morale.
Design an efficient organizational chart.
Create a strong team environment.
Create the hospital’s competitive edge.
Recommend one approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Support your recommendation with specific examples.
Propose at least two value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Support your proposal with at least two examples of the advantages of these value-added services to the hospital.

Sample Solution

Improve the quality of care:

  • Conduct regular patient satisfaction surveys to identify areas where the hospital can improve.
  • Implement a system for tracking patient outcomes so that the hospital can see how its care is impacting patients’ health.
  • Create a culture of continuous improvement where staff are encouraged to identify and solve problems.
  • Invest in training and education for staff so that they are up-to-date on the latest medical practices.
  • Partner with other healthcare organizations to share best practices and resources.

Add value to the organization:

  • Develop a strong marketing plan to attract new patients and increase market share.
  • Offer innovative new services that meet the needs of the community.
  • Partner with other businesses and organizations to create a more seamless healthcare experience for patients.
  • Invest in research and development to stay ahead of the curve in terms of medical technology and treatments.
  • Create a positive reputation for the hospital so that patients and referring physicians will choose Caring Angel Hospital over other options.

Improve employee morale:

  • Create a culture of respect and appreciation for employees.
  • Provide opportunities for professional development and growth.
  • Offer competitive salaries and benefits.
  • Create a safe and supportive work environment.
  • Listen to employee feedback and take action to address their concerns.

Design an efficient organizational chart:

  • The organizational chart should be clear and concise, so that everyone knows who they report to and what their responsibilities are.
  • The chart should be flexible enough to accommodate changes in the organization’s structure or needs.
  • The chart should be aligned with the hospital’s goals and objectives.
  • The chart should be communicated to all staff so that everyone understands their role in the organization.

In addition to these specific steps, Caring Angel Hospital could also take a more holistic approach to improving its quality of care, adding value to the organization, and improving employee morale. This could involve creating a culture of patient-centered care, investing in evidence-based practices, and using data to drive improvement. By taking these steps, Caring Angel Hospital can position itself as a leader in the healthcare industry and provide its patients with the best possible care.

Here are some additional thoughts on how Caring Angel Hospital can achieve its goals:

  • Improve the quality of care: Caring Angel Hospital can improve the quality of care by focusing on the following areas:
    • Patient safety: The hospital can implement a system for identifying and preventing patient harm.
    • Patient satisfaction: The hospital can conduct regular patient satisfaction surveys to identify areas where it can improve.
    • Clinical outcomes: The hospital can track patient outcomes so that it can see how its care is impacting patients’ health.
    • Staff education and training: The hospital can invest in training and education for staff so that they are up-to-date on the latest medical practices.
    • Culture of continuous improvement: The hospital can create a culture of continuous improvement where staff are encouraged to identify and solve problems.
  • Add value to the organization: Caring Angel Hospital can add value to the organization by focusing on the following areas:
    • Marketing and branding: The hospital can develop a strong marketing plan to attract new patients and increase market share.
    • Innovation: The hospital can offer innovative new services that meet the needs of the community.
    • Partnerships: The hospital can partner with other businesses and organizations to create a more seamless healthcare experience for patients.
    • Research and development: The hospital can invest in research and development to stay ahead of the curve in terms of medical technology and treatments.
  • Improve employee morale: Caring Angel Hospital can improve employee morale by focusing on the following areas:
    • Culture of respect and appreciation: The hospital can create a culture of respect and appreciation for employees.
    • Professional development and growth: The hospital can provide opportunities for professional development and growth for employees.
    • Competitive salaries and benefits: The hospital can offer competitive salaries and benefits to employees.
    • Safe and supportive work environment: The hospital can create a safe and supportive work environment for employees.
    • Employee feedback: The hospital can listen to employee feedback and take action to address their concerns.

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