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Clara is a front desk clerk at a hospital who is swamped with work. Even more so after the other clerk was
transferred to oncology and she has to show the new clerk Isabel the ropes. A patient Mr. Gibson did not get
any breakfast that morning because of an issue with the food she owns the problem and apologizes. She
assured him that she will have the food personally delivered by one of the transporters. The front desk is
extremely hectic with nurses and doctors asking her of many tasks. Some people even ask her to handle
personal calls for them for example a nurse saying she’s expecting a call from her boyfriend and if she can let
her know. Throughout the day she deals with unruly patients but she handles it in stride. Everything just seems
unorganized but she handles it all well.
Kyung is an environmental service worker (custodian) at a hospital who feels like he’s invisible. Doctors treat
him disrespectfully creating mess and leaving it for him to clean. He is stopped in the halls by random patients
telling him to do his job when he is not assigned to that area and nurses telling him that their patients take
more priority than others.
Answer the following questions as if you were the Vice President in charge of Administration, responsible for
the floors and staff.
What were some of the concerns with the Front Desk Clerk and Environmental Services seen in the video?
Determine if this is a management issue or an employee correction issue and support your answer.
From an administrative perspective, what should be done (specifically, what programs, interviews, training,
policies, procedures, or a change in management style) to correct the problems? Use citations to prove
answer!
What tools would you put in place to determine the success of the interventions you mentioned? Use citations
to prove answer

 

 

 

Sample Solution

Bible Symbols in the Bible

In Christianity, the lamb represents Christ as both suffering and triumphant. It is typically a sacrificial animal, and may also symbolize gentleness, innocence, and purity. When depicted with the lion, the pair can mean a state of paradise. In addition, the lamb symbolizes sweetness, forgiveness and meekness. The Book of Revelation includes over twenty nine references to a lion like lamb [slain but standing] which delivers victory in a manner reminiscent of the resurrected Christ [revelations 5:1-7, 19:6-9]. In Bible times when a person sinned, they would take a lamb to the temple to sacrifice. To be called a Lamb of God means that God gave Jesus to be killed like a lamb for our sins so we could live forever.

An oral hearing is held for each appeal. At the oral hearing, appellants, other appellants, appellees and third participants are given an opportunity to present oral arguments and to respond to questions put to them by the Appellate Body Division hearing the appeal. The hearing generally takes place within 30 to 45 days of the filing of the Notice of Appeal. Proceedings before the Appellate Body are confidential. Only the members of the World Trade Organization who are appellants, other appellants, appellees or third participants are entitled to attend oral hearings. The oral hearings are opened to the public by the Appellate Body, at the request of the parties.

After the oral hearing and before finalizing the Appellate Body report, the Appellate Body division hearing the appeal exchanges views with the other four Appellate Body members. The Appellate Body report is circulated to the members of World Trade Organization in the three official languages of the WTO within 90 days of the date when the Notice of Appeal was filed, and it becomes public immediately upon circulation to Members. Within 30 days of the circulation of an Appellate Body report, the report, together with the panel report, as upheld, modified or reversed, will be put on the agenda of the Dispute Settlement Body for adoption. The Dispute Settlement Body will adopt the reports, unless the DSB decides by consensus not to adopt them. It is notable to state that DSB has accepted all the appellate body report and there is no instance where the appellate report has not be adopted by the Dispute Settlement Body. An adopted Appellate Body report, together with the adopted panel report, must be unconditionally accepted by the parties to the dispute.

INDIA AND DISPUTE SETTLEMENT SYSTEM OF THE WTO
When the World Trade Organization came into operation, India was just emerging from a largely closed and protectionist economy. Before the establishment of the Dispute Settlement System, India could hardly be called a major player in international trade disputes. Prior to the 1980s, India rarely used the GATT dispute settlement mechanism. Indian Government officials could have taken a backseat in the emerging WTO dispute settlement system fearing that India might become a target for disputes against its protectionist regime were it so bold as to initiate disputes as a complaining p

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