Joondalup Hospital General Medical Process(es) (Detailed case description can be found in the Appendix of this document.)

Part A

Your Tasks
You have been commissioned by your client to analyse their core business process(es).

Stage 1
Your group should provide a review (aimed at the management and staff of the organisation) on:
1. Select and read academic journal papers (more recent and at least 3) related to Business Process Management, process analysis, design and development. You are required to provide an overview for the management team on BPM trends, why process analysis, design and development are important to their business (no more than 500 words).
2. Discuss the current business process(es) and their prospective problems and issues based on your understanding and knowledge. Please note that ‘Do not make any recommendations on how to fix the problems at this stage (Stage 1)’. (no more than 500 words).

Stage 2
You are required to present the current “AS-IS” process models by using relevant drawing tools

To present the current process models, you should first understand the current process and construct the process models which should include both the main process and sub-process models (at least two sub-processes). To construct models, you are required to use any process modelling tools such as Signavio modelling tool.

Each diagram should occupy no more than one page. For the case provided, to make models readable, you need some sub-processes. However, how many sub-processes you need depends on your model design. You can have sub-processes in the main process, and also sub-processes inside of sub-processes. It can be multi-layered.

Regarding the case, as this is a simulation exercise, the case may miss some details based on your knowledge. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.

Submission Requirements
Just submit a single MS Word document. Archives with multiple files and subfolders will not be accepted.

Marking Rubric
Stage 1
Criteria/Grade F P CR D HD
How clear is the overview on “Business Process Management Trends and why process analysis, design and development are important” (based on at least three (3) more recent journal papers*)?
* Not early than 2014 Information is gathered from a few (<3) recent peer-reviewed journals.

“Business Process Management Trends and why process analysis, design and development are important” are either poorly or not described. Information is gathered from a few (<4) recent peer-reviewed journals. Most information gathered does not reflect the breadth of the overview.

The overview of “Business Process Management Trends and why process analysis, design and development are important” are provided. However, the overview fails to align with the viewpoints gathered from the literature. Information is gathered from a range (<5) of recent peer-reviewed journals but does not entirely reflect the breadth of the overview.

Gives a satisfactory overview of “Business Process Management Trends and why process analysis, design and development are important”. The overview is properly aligned with the viewpoints gathered from the literature. Information is gathered from a range (<6) of recent peer-reviewed journals. Most information gathered reflects the breadth of the overview.

Gives a good overview of “Business Process Management Trends and why process analysis, design and development are important”. The discussion is properly aligned with the viewpoints gathered from the literature. Information is gathered from a wide range (>=6) of recent high-quality peer-reviewed journals. An attempt has been made to ensure that sources represent the breadth of the overview.

Gives an excellent overview of “Business Process Management Trends and why process analysis, design and development are important”. The overview is well aligned with the viewpoints gathered from the literature.
Possible Points 0-4 5 6 7 8-10
Problems and issues of the current process(es) been clearly discussed? Fail to demonstrate understanding of the current process.

Inadequate discussion of problems and issues. Demonstrated little understanding of the current process.

Adequate discussion of problems and issues.
Satisfactory understanding of the current process shown.

Satisfactory discussion of problems and issues. Good understanding of the current process shown.

Detailed discussion of problems and issues. Good understanding of the current process shown.

Insightful discussion of problems and issues.
Possible Points 0-4 5 6 7 8-10
Referencing Most material is not correctly acknowledged.

Lot of mistakes in the reference list.
Most material is not correctly acknowledged.

Some problems with the reference list. Mostly correct referencing (Harvard).

Some problems with the reference list. Most referencing is correct and cited appropriately in the body of the report.

A few mistakes in the reference list. Referenced correctly and cited appropriately in the body of the report.

No mistake in the reference list.
Possible Points 0-4 5 6 7 8-10
Stage 2
Model the ‘AS-IS” process in BPMN The model is incorrect: It does not
represent the model
at the given abstraction layer.
There are too many
modelling mistakes
making hard to
understand the
process. The model is partially
correct according to
BPMN 2.0 spec: It
represents the scenario partially at the given level of abstraction. It has no
more than 5 modelling mistakes of any sort. The model is partially
correct according to
BPMN 2.0 spec: It
represents the scenario completely at the given level of abstraction. It has no more than 4 modelling mistakes of
any sort.
The model is partially
correct according to
BPMN 2.0 spec: It
represents the
scenario completely
at the given level of
abstraction. It has no
more than 3 modelling mistakes of
any sort. The model is fully
correct according to
BPMN 2.0 spec: It
represents the
scenario completely at the given level of
abstraction. No modelling mistakes
have been made. The
model can start and
finish properly.
Possible Points 0-9 10-11 12-13 14-15 16-20

Part B

Provide recommendations for the possible changes to the business process or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing model.

For solving problems/issues, you also need to consider the resources and performance. For example:
1. Where is the process bottleneck?
2. How to better organize staff and allocate jobs to achieve 80% utilization? (You don’t need to provide accurate numbers; general discussion and analysis will be efficient.)

You should carefully read the diagrams and link them to the key issues/problems. Identify and analyse these problems by:
a) Creating an issue register for the process with at least 5 issues/problems.
b) Create a Fishbone diagram to investigate different causes for the process.
c) Go over the identified causes of your fishbone, identify their impact relevance for the process. Highlight/Circle the relevant causes in your As-Is model.
Develop the TO-BE Model:
• Choose and state a suitable improvement direction (axis of the devil’s triangle) using your task a, b and c findings as input
• identify suitable improvement heuristics for the identified process areas based on your improvement direction and model the TO-BE process.