Case study: One garbled memo – 26 baffled phone calls

 

Joanne supervised 36 professionals in 6 city libraries. To cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff:

When workloads increase to a level requiring hours in excess of an employee’s regular duty assignment, and when such work is estimated to require a full shift of eight (8) hours or more on two (2) or more consecutive days, even though unscheduled days intervene, an employee’s tour of duty shall be altered so as to include the hours when such work must be done, unless an adverse impact would result from such employee’s absence from his previously scheduled assignment.

the 36 copies were sent out, Joanne’s office received 26 phone calls asking what the memo meant. What the 10 people who didn’t call about the memo thought is uncertain. It took a week to clarify the new policy.

Memos are the primary means of in-house communication in US businesses.

After reading the case, answer the following questions:

1.What are the major mistakes in this memo that led to workers’ misunderstanding?
2- What are some of the techniques Joanne might follow to improve this memo?

Critical Thinking

3- Describe a situation in your experience where the communication went wrong. Analyze that situation taking the following criteria into your consideration:

The type and the medium of communication
The communication barriers

Sample Solution

structure, which makes it simple, no outside speculator will increase relative control over Huawei. Additionally, it helps Ren Zhengfei settle on an unfaltering decision about his definitive successor. Huawei furthermore underlines what they call “the force of considering.” Huawei’s organization logic is that the most important resource is the ability to think. For example, endeavours are made to ensure that scholarly trade happens as an issue of schedule. Senior pioneers are urged to peruse books outside their territory of skill and books must be accessible in each office. Also, thoughts are passed on frequently, to every illustrative by both Senior pioneers and Ren Zhengfei. Essentially, criticism is continually invited over the association to improve those thoughts that will in the end empower the future vision of the organization. In addition, In October 2013, Huawei has been chosen by TDC A/S as a sole merchant to modernize the across the country GSM/UMTS/LTE organize in Denmark and give oversaw benefits over a six-year time frame. The estimation of the agreement is over $700 million over the term of the agreement According to TDC and Huawei Contract (2014-03-24). And to the most recent rankings by The Economist, Huawei is the main Telecom Vendor on the planet. The China’s company started to compete in the field or selling along way ago. Huawei started small with low quality phones and technology until the market with familiar with the products and prices. Then company started growing and joining other companies to reach more places and be global. Huawei has been described as “perhaps China’s most globally successful company” according to New York: Harper Perennial. p. 204(2012). After a while Huawei was ready to take the next step and make high level phones and making smartphones that can compete with the ones that already in the market. One of the most brilliant ideas that Huawei is the prices when the customer goes to buy a new smartphone and find out that the phones that Huawei offers is as much as good that other top smartphones companies are selling. With low prices and high features new Huawei considered the third most selling and needed phones all over the world. “With devices and creating electronic communication equipment and devices according to Computerworld. IDG Communications Shukla, Anuradha (18 April 2011).” It is hard to compete with that. Then building phones that got the ability to know the mood and the personality of the phone user is not something a company can offer. Setting colours, changing themes and even creating albums of pictures with music to which the user see more often than the others. The company strategy is built upon long term and strong and planned vision. Since 1997, Huawei has been assembling cell phones around the world it counted every move and the consequences of it. For how to make a scene in the market field and get recognition to how to be one of the best companies all over the world.

This question has been answered.

Get Answer