Empathy and Compassion:

• Understanding Mary’s complex situation and experiences with poverty, homelessness, and mental health challenges without judgment.
• Connecting with her emotions, such as her longing for her children and desire to improve her life.

Respect and Positive Regard:

• Valuing Mary as a person, acknowledging her strengths and resilience despite her struggles.
• Treating her with dignity and respect regardless of her past or current circumstances.

Patience and Flexibility:

• Recognizing that progress may be slow and setbacks may occur.
• Adapting communication and support strategies to Mary’s specific needs and fluctuating mental state.

Active Listening and Communication Skills:

• Encouraging Mary to openly express her thoughts and feelings without interruption.
• Clearly explaining information and resources while validating her concerns and frustrations.

Cultural and Contextual Awareness:

• Understanding the social and economic factors that may contribute to Mary’s situation.
• Being familiar with resources and support systems available for people experiencing homelessness and mental health challenges.

Strength and Empowerment:

• Gently challenging Mary’s negative self-image and self-doubt.
• Encouraging her to set realistic goals and identify her own strengths and resources.

Collaborative and Client-Centered Approach:

• Partnering with Mary to develop a plan that aligns with her values, goals, and pace.
• Providing options and respecting her autonomy in making decisions about her care.

Boundary Setting and Professionalism:

• Maintaining clear professional boundaries while offering warmth and support.
• Recognizing the possibility of transference and self-referring when necessary.

Multicultural Competence:

• Being open to cultural differences and avoiding biased assumptions about Mary’s background or experiences.
• Adapting communication and support strategies to be culturally sensitive and respectful.

In addition to these characteristics, the counselor should also be trauma-informed and have experience working with individuals experiencing severe mental health challenges and homelessness.

By embodying these traits, the counselor can create a safe space for Mary to heal, rebuild her life, and hopefully reunite with her children.