Communication skills needed for success in managing a global environment.

 

Sometimes when we are in school learning advanced concepts, things can seem a bit abstract until we are able to see or experience concrete examples. The link below is a short talk by Ricardo Fernandez, a Spaniard, who leads a team of up to 30 people from several different countries, and the communication challenges associated with this international remote working team. He is not an expert, nor an academic, but he has the kind of practical experience that is useful for a discussion…and for your potential similar encounters.

Ricardo Fernandez on remote international teams (13:14)

After reviewing the video consider the following:

Evaluate the video for the communication skills needed for success in managing a global environment.
Evaluate video for the relationship-building skills needed for success in managing a remote team.
Analyze how cultural diversity and specifically inclusion impact effective management communication. In the context of managing different cultures, ages, and genders what modes of communication seem most effective in managing people? Provide examples; for instance, would texting the terms of a new contract be the best way to communicate with a 60-year-old Japanese customer?
Create a 2-3 minute video explaining your analysis of the video covering the points above and post a written summary of your analysis as well in the discussion. The written summary must be supported with in-text citations and a reference list.

 

Sample Solution

Communication skills needed for success in managing a global environment:

  • Be clear and concise. When communicating with people from different cultures, it is important to be clear and concise in your language. Avoid using jargon or slang that may not be understood by everyone.
  • Be patient. It may take longer to communicate with people from different cultures, as they may need more time to process what you are saying. Be patient and understanding, and be willing to repeat yourself if necessary.
  • Be aware of cultural differences. There are many different cultural norms and expectations around communication. Be aware of these differences and adjust your communication style accordingly. For example, in some cultures, it is considered rude to interrupt someone, while in other cultures, it is considered a sign of respect.
  • Be open to feedback. Be open to feedback from your team members, even if it is negative. Feedback can help you to improve your communication skills and build stronger relationships with your team members.

Relationship-building skills needed for success in managing a remote team:

  • Be approachable. Make yourself available to your team members and be willing to listen to their concerns.
  • Be supportive. Be there to support your team members, both professionally and personally.
  • Be understanding. Understand that working remotely can be challenging, and be willing to accommodate the needs of your team members.
  • Be flexible. Things don’t always go according to plan when working remotely, so be flexible and willing to adapt.
  • Be positive. A positive attitude can go a long way in building strong relationships with your team members.

How cultural diversity and specifically inclusion impact effective management communication:

Cultural diversity can impact effective management communication in a number of ways. For example, people from different cultures may have different expectations around communication style, such as how direct or indirect they are, how much eye contact they make, and how much physical space they need. It is important to be aware of these differences and adjust your communication style accordingly.

Inclusion is also important for effective management communication. When everyone feels included, they are more likely to be open and honest in their communication, which can lead to better decision-making and problem-solving.

Modes of communication that seem most effective in managing people from different cultures, ages, and genders:

The most effective modes of communication will vary depending on the specific situation and the people involved. However, some general tips include:

  • Use a variety of communication channels. This will help to ensure that everyone feels comfortable communicating with you. For example, you could use email, video conferencing, phone calls, and instant messaging.
  • Be clear and concise. Avoid using jargon or slang that may not be understood by everyone.
  • Be respectful. Be mindful of cultural differences and be respectful of everyone’s communication style.
  • Be patient. It may take longer to build relationships and communicate effectively with people from different cultures. Be patient and understanding.

Examples:

  • Texting the terms of a new contract would not be the best way to communicate with a 60-year-old Japanese customer. In Japanese culture, it is considered rude to communicate important information in writing. A better way to communicate with this customer would be to have a phone call or video call.
  • A 20-year-old American employee may prefer to communicate with their manager via instant messaging, while a 50-year-old Indian employee may prefer to communicate via email. It is important to be flexible and accommodate the communication preferences of your team members.

Overall, there is no one-size-fits-all answer to the question of how to communicate effectively in a global environment. The best way to communicate will vary depending on the specific situation and the people involved. However, by following the tips above, you can improve your chances of communicating effectively with people from different cultures, ages, and genders.

 

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