Sometimes when we are in school learning advanced concepts, things can seem a bit abstract until we are able to see or experience concrete examples. The link below is a short talk by Ricardo Fernandez, a Spaniard, who leads a team of up to 30 people from several different countries, and the communication challenges associated with this international remote working team. He is not an expert, nor an academic, but he has the kind of practical experience that is useful for a discussion…and for your potential similar encounters.
Ricardo Fernandez on remote international teams (13:14)
After reviewing the video consider the following:
Evaluate the video for the communication skills needed for success in managing a global environment.
Evaluate video for the relationship-building skills needed for success in managing a remote team.
Analyze how cultural diversity and specifically inclusion impact effective management communication. In the context of managing different cultures, ages, and genders what modes of communication seem most effective in managing people? Provide examples; for instance, would texting the terms of a new contract be the best way to communicate with a 60-year-old Japanese customer?
Create a 2-3 minute video explaining your analysis of the video covering the points above and post a written summary of your analysis as well in the discussion. The written summary must be supported with in-text citations and a reference list.
Communication skills needed for success in managing a global environment:
Relationship-building skills needed for success in managing a remote team:
How cultural diversity and specifically inclusion impact effective management communication:
Cultural diversity can impact effective management communication in a number of ways. For example, people from different cultures may have different expectations around communication style, such as how direct or indirect they are, how much eye contact they make, and how much physical space they need. It is important to be aware of these differences and adjust your communication style accordingly.
Inclusion is also important for effective management communication. When everyone feels included, they are more likely to be open and honest in their communication, which can lead to better decision-making and problem-solving.
Modes of communication that seem most effective in managing people from different cultures, ages, and genders:
The most effective modes of communication will vary depending on the specific situation and the people involved. However, some general tips include:
Examples:
Overall, there is no one-size-fits-all answer to the question of how to communicate effectively in a global environment. The best way to communicate will vary depending on the specific situation and the people involved. However, by following the tips above, you can improve your chances of communicating effectively with people from different cultures, ages, and genders.