Conflict management
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Complete the “Handling Conflict in Project Management” case study activity at the end of Chapter 7 in Project Management: A Systems Approach to Planning, Scheduling, and Controlling, pp. 251-256. (Ignore any references to group work; you will be completing this activity individually.) Use Appendix B, which explains how to score your work and provides additional insights into the potential responses (pp. 765-768).
Follow the CSU Global Writing Center for writing and style.
Your paper should be 2-3 pages in length, which includes your scores and total for your decisions as well as your analysis on the appropriateness of your responses and opportunities for improvement, and conform to APA guidelines in the CSU Global Writing Center. Include at least 3 scholarly references in addition to the course textbook. The CSU Global Library is a good place to find these. Be sure to properly organize your writing and include an introduction, headings / subheadings for the body of your work, analysis and recommendations, conclusion, and list of references.
Sample Solution
The “Handling Conflict in Project Management” case study activity highlights the importance of recognizing and managing conflict within projects. As described in this case, conflicts can arise due to a variety of reasons including competing objectives, different perspectives on how to achieve project goals, or even personality clashes (Kerzner 2017). When left unresolved, conflicts can lead to delays in project completion time or create unnecessary tension among team members which can prevent the efficient completion of tasks.
Project managers must be aware of potential sources of conflict so they can intervene as soon as possible before any negative impacts occur. One strategy that may be useful is to use problem-solving techniques such as brainstorming or root cause analysis to identify the source and underlying issues causing conflict (Farian & Ghazinoory 2020). Additionally, employing active listening skills and open communication between team members or other stakeholders involved will help enable better understanding for both sides and foster collaboration (Gibson & Cohen 2011). Other strategies may include holding regular meetings with all stakeholders during which issues are discussed openly without judgement (Antonowicz 2015)and providing additional resources to ensure work gets done more effectively and efficiently(Farian & Ghazinoory 2020).
In conclusion, identifying and resolving conflicts quickly is an important part of successful project management. This case study illustrates a number of important strategies that may help reduce risk related issues arising from inefficiently managed conflicts thus helping keep projects running smoothly by reducing delays related to unplanned miscommunications.
