Conflict Resolution
The APRN will be assigned a conflict case scenario, where the nurse practitioner student must assess and implement an action plan for management. The APRN student will discuss how to initiate a plan of action in resolving the clinical issue and present a powerpoint presentation.
Assignment 1: Conflict Resolution Group Case Scenario PowerPoint Presentation Slides Topic Grade
1 Introduction
2 Case scenario
3 Discuss the specific conflict
4 Discuss individuals involved
5 Discussed the plan of action
6 Results expected
7 Accountability partner
8 References
The nurse has been working in a medical surgical unit for years as a unit ANP for 5 years. She is very smart and savvy when it comes to her job. She constantly gets feedback from the patients as being one of the kindest, most thorough ANPs. The physician involved on this case scenario unbelievably thorough and great with patients.
The unit ANP was approached by a physician wondering why the blood pressure medications of a certain patient were being held over the past few days and he was not notified. This ANP, being very diplomatic, offered a response to the physician, “I’m not sure, I didn’t even know that happened, let me look into it for you and get back to you.”
Unrelenting, the physician pressed farther: “There’s no need for you to look into it further, I’ve been sitting her for 20 minutes looking at the blood pressures and medications given–and it makes no sense.” Getting louder with each word.
Knowing she could offer nothing useful in this conversation with it escalating, she simply walked away saying, “I don’t know, I’ve literally taken care of this patient today for the first time.”
https://www.ahrq.gov/professionals/education/curriculum-tools/cusptoolkit/toolkit/contentcalls/conflict_resolution-slides/conflictresslides.html#slide17