Conflict resolution in a virtual team
Discuss best practices for conflict resolution in a virtual team.
Sample Solution
Conflict within teams is inevitable and, when managed correctly, it can make teams stronger. But handling conflict in virtual teams poses its own set of challenges. Conflict in virtual teams is more likely to be negative for performance and is more likely to escalate. When people lack information — when they are uncertain about why someone disagreed with them — they are much more likely to take it personally. That’s why managers of virtual teams need to proactively prevent, address and resolve conflicts before they derail a project or drive your best people away. Best ways to manage conflict in virtue teams include: use an online discussion board; ask the right questions; break the cycle of passive aggression; set very clear procedures and guidelines; and facilitate regular feedback.
