Servelec Technologies aim is to “provide a range of products and services that fully meet requirements of our customers by working together to achieve this policy, continually striving for improvements in all areas of our business” (Servelec Group Holdings, 2018: 10). The main goals of Servelec technologies are to “achieve a high level customer satisfaction at all times through our commitment to providing high level of personal services and our desire to exceed to exceed customer’s expectation which sets us apart from our competition” (Servelec Group Holdings, 2018: 11). Furthermore, Servelec have worked on achieving this, resulting in being named the largest listed UK fundraising software company since 2000 and are continuously growing looking for improvements in all areas of the business. In 2010 Servelec has been named the largest tech IPO in the UK and have raised a multi-million amount (Allan, 2013). This indicates the company are investing in their customers in order to achieve their aims, working together to ensure their own products meet customer requirements. Market research has previously been done to ascertain what improvements are needed to their services as well as products. This is on-going to ensure the company continues to meet their objectives.
Some of the values of the company is dedicated to delivering value for the customer. One of these company values is customer satisfaction, ensuring that the needs and expectations of customers are recognised, which then is translated into their requirements ensuring they are fulfilled (Servelec Group Holdings, 2018). Servelec Technology are customer focused by making sure that valid legal requirements are determined, understood and are consistently meeting customer’s needs. The organisation looks into any issues, which have occurred with their products and aim to improve any on-going issues, taking customer feedback as a high priority (Servelec Group Holdings, 2018).
Another value of the company is trustworthiness; the company ensures they are honest with their products and services to the customer. A further value of the company is sustainability; this is through social responsibility as employees at the company are an important part of the success of the business. The company are always finding ways to improve environmentally and finding ways to create new values for their customers by sustainable products, and solutions (Servelec Group Holdings, 2018).