Consumer Decision Making

 

Consider a purchase you recently made (for interest, assume that the purchase was over $100).

Describe your decision process in a minimum of 175 words:

How did you determine your need?
How did you search for information?
Did you evaluate alternatives?
Did you have criteria upon which you made your choice?
How did you assess your purchase?

Sample Solution

Consumer Decision Making

The consumer decision-making process can seem mysterious, but all consumers go through basic steps when making a purchase to determine what products and services will best fit their needs. The five stages which a consumer often goes through when they are considering a purchase: problem or need recognition, information search, evaluation of alternatives, and post-purchase behavior. Once consumers recognize a want, they need to gather information to understand how they can fulfill that want, which leads to other wants. For example, when buying something like a car, you consider what you need, research, and compare your options before taking the plunge. Afterwards, you often wonder if you made the right call.

e used with replacement while obtaining same results because the probability of drawing the same person is very small. Advantages of this type are that is free of classification error, it requires minimum advance knowledge of the population other than the frame and it allows one to draw externally valid conclusions about the entire population. Nevertheless, the survey conductor should be careful to make an unbiased random selection of individuals so that if a large number of samples were drawn, the average sample would accurately represent the population. Generally, it is appropriate to use this method because its simplicity makes it relatively easy to interpret data collected in this manner and it best suits situations where not much information is available about the population and data collection can be efficiently conducted on randomly distributed items, or where the cost of sampling is small enough to make efficiency less important than simplicity. As a consequence, if these conditions do not hold, then other methods may be a better choice, [see 5, “Simple Random Sample”, para. 6]

3.2 Systematic Sampling

Like simple random sampling, systematic sampling gives each element in the population the same chance of being selected for the sample. It differs, however, from simple random sampling in that the probabilities of different sets of elements being included in the sample are not all equal (Kalton 1983)[see 3]. For this method, the sampling starts by selecting an element from the list at random and then every kth element in the frame is selected, where k (the sampling interval). This is calculated as k=N/n, where n is the sample size and N is the population size, [see 6, “Systematic Sampling”, para. 1]. For example, assume that a teacher wants to sample 200 students from a school with 2000 students. The sampling fraction is 2000/200=10, so every 10th student is chosen after a random starting point between 1 and 10. If the random starting point is 3, then the students selected are 3,13,23,33,43,53,…,1993. As an aside, if every 10th student is a foreigner then this pattern could destroy the randomness of the population. However, there are situations where the sampling fraction contains decimal places (e.g. 2150/200=10.75). In these situations, the random starting point should be selected as a noninteger between 0 and 10.75 to ensure that every student has an equal chance of being selected. Furthermore, each noninteger selected should be expressed as the previous integer number. For instance, in our example, if the random starting point is 3.6, then 10.75 repeatedly to 3.6 gives 14.35, 25.1, 35.85 and so on. The subsequent selections are the fourteenth, twenty-fifth, thirty-fifth, etc., students. The interval between selected students is sometimes 10 and sometimes 11. In general, systematic sampling is appropriate to be applied only if the given population is logically homogeneous becau

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