Customer Experience Training

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What is your plan to quickly engage your service supervisors and create/maintain a winning culture, with specific focus on doing it in a remote environment?
What do you believe are the top two performance opportunities for the Dallas Service team?
Calls Per Day and Surveys
What are your plans to quickly improve upon those results?
What has been your most significant contribution to your department or our Company? Engagement Champion – Demarion was selected to run a team of associates alongside a peer as the engagement champion. He employed a set of associates to survey their team members on the top 3 drivers of dissatisfaction in the UW department. He challenged these associates and himself to identify what specifically drives those top 3 dissatisfiers and how we can create quantifiable action plans to move the needle.

Customer Experience Training – I was new to the department and decided to bring some expert level customer service skills and infuse them into our customer experience training for the UW department. This was a Customer First level training to help improve surveys.

Chairman’s Champion – I came in at a time where UW was creating their very first chairman’s level initiatives. I took the lead on challenging associates to push to their greatest month and show what they can do. I created a PowerPoint with cases to show how to calculate and coach to each metric.
What did you do and what was the impact?

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China are able to use their economic power to undermine human rights. The model also does not allow for other possible paths some states may take and thus fails to acknowledge other disciplines such as history as some states oblige due to historical compliance. Though these criticisms are convincing, the spiral model does provide for a basic framework in which political science can use to further improve its approach to human rights. Lastly, human security has provided individuals certainty of their protection when states may ignore citizens lives. A narrower view of human security allows better protection for individuals as it includes not only individual threats but threats that are not directly human rights abuses. It also establishes the doctrine of R2P which demands human rights to be prioritised – which has been successful in many UN peacekeeping operations. This framework of political science enables all individuals’ protections when states fail to do so. However, what must be taken into consideration is the possibility that human security has in undermining human rights. This can be seen in the overthrowing on Gadaffi in Libya by NATO, the Iraq War and the idea that powerful states pick and choose where humanitarian intervention goes to (e.g. Palestine). Therefore, although political science does offer approaches to ensure the protection of human rights, it is also probable that it can be utilised to continue human rights violations. However, political science does play a vital role in its approach to human rights as it offers different means and studies that other approaches do not. A mixture of all these approaches may, therefore, provide for a better way of promot

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