Database Management Systems and The Web-enabled Enterprise

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1. Have you ever used a tool to help you manage a project? If so what tool and how did it help your team’s
progress?
2. What happens when an IT project falls behind schedule? Do you expect to see more IT projects completed
on time or late? Is software more complex than other systems?
3. What is computer security and why do you need to have knowledge of basic security methods in order to
work with information systems?
4. What were your thoughts on the organization of this class? What feedback do you have to share?

Sample Solution

nscientiousness: Conscientious people are hardworking and systematic. These people get easily upset about task-related conflicts.
Openness: open-minded people are willing to express and share their opinions with others which can cause task-related conflicts as the others might not be willing to accept his ideas. But open-minded people are ready to discuss the differences which can reduce relationship conflicts.

Ways to avoid Conflict

Gather all the individuals: It is very important to bring all the team members together and discuss regarding the issues creating conflicts. Sometimes simply arising the issues will help individuals understand and resolve them.

Listen: Coordinator and mediators must pay attention and listen carefully to the concerns of all individuals.

Acknowledge: It is important to communicate the understanding of the situation. Ask everyone if she/he understands the conflict correctly.

Validate feelings: After acknowledging the issues it is very important to understand the cause of the issues. Try to confirm if the negative feelings like frustration or anger are the reasons behind the cause of the conflict.

Apologize: Always apologize for mistakes. This will help people move on and forget the anger.

Conflict Management styles

The way in which a conflict is managed determines the success or failure of a team. There are different models to analyze the conflicts. The following are the different types of conflict management styles (Aritzeta, Ayestaran & Swailes, 2005)

Integrating: Individuals are highly concerned about their own self and are also

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