The difference between the budget hotel and hotel is focused on the rooms and meals which is reserved at the economic cost. Hotel is a building that provides a room to sleep with a certain management standard in term of serving their customer. Their facilities, services, and amenities determined their level in certain categories that classified their reputation among customer.
Even though budget hotels are considered as the lowest category of a hotel but they are still required to fulfill basic requirements as a hotel. Those requirements such as broadband connection, room service, air conditioning, telephone, beverages, etc. The budget hotels infrastructure and amenities may not as large or complete as common hotels but some of them also provide a minibar for the guest. The employees may not as much and highly educated as a bigger hotel but if you don’t stay for a commercial purpose then they should be good enough to serve you well. (Palace, 2012)
b) Kuala Lumpur
As a federation of 13 states in Southeast Asia, Malaysia consists three federal territories that located along Southern South China Sea and Strait of Malacca. Malaysian government system allows a private freedom for each state centralized with government economic regulation. (globalEdge, 2016)
Kuala Lumpur as their capital city is well known as a city that filled with an abundance of gastronomic delights with a total population more than 1.5 million in 2010. It divided into several districts and famous known for their few landmarks such as Petronas Twin Towers as known as the world’s tallest twin skyscrapers, a natural preserve which is Batu Caves that influence by Hinduism culture for over 400 million years old, and Petaling Street flea market. (Wong, 2018)
c) Total Quality Management
According to (Crosby, 1979) identified, the style of management determined how successful the quality improvement. The main things are to reduce mistakes and increase the standards in their jobs. First things to do are to educate and train in terms to get rid of the first cause and pay attention to
