Emotional Intelligence (EI)

In the 1990’s when the business world first heard about Emotional Intelligence (EI), it was viewed as something unique to an individual, but realistically work is completed by groups and teams; EI should be considered as a critical component of how well teams perform (Druskat & Wolff, (2015). Comprehensive EI of team members supports group identification and trust among members; productivity is positively affected which leads to greater creativity and innovation. EI of a group requires a conscious discussion of emotions among group members so that knowledge of how work and end results are affected can be understood and discussed by team members (Druskat & Wolff, 2015); it’s important not to sweep members’ emotions under the rug after they suddenly surface but rather address them up front, understand each other, and work to make your group its best.

Since we know that EI is important for teams, just as it is with leaders, please consider the following question:

How do you think that EI in a leader, whether high or low (you choose) affects the EI of a team? Does a leader with high EI automatically inspire the team to address emotions, or is there more work to be done? Please share your thoughts as well as your experiences. I look forward to this discussion.

 

Sample Solution

Emotional intelligence (EQ) is the ability to recognize, use, and control one’s own emotions in a constructive way in order to reduce stress, communicate effectively, sympathize with others, overcome obstacles, and diffuse conflict. Emotional intelligence aids in the development of stronger relationships, academic and professional success, and the achievement of professional and personal goals. It can also assist you in connecting with your emotions, putting your intentions into action, and making educated decisions about what is most important to you. Emotional intelligence (EQ) is the ability to recognize, use, and control one’s own emotions in a constructive way in order to reduce stress, communicate effectively, sympathize with others, overcome obstacles, and diffuse conflict.

situation to be deduced, and thus allows the identification of suitable leaders for tasks. The favourableness of the situation depends on three characteristics: leader-member relations, the support and trust the leader as from the group; task structure, the clarity of the task to the leader; and positional power, the authority the leader has to assess a groups performance and give rewards and punishments (Fiedler, 1967). If the leaders approach matches what is required from the situation then success is predicted for the group.
Fiedler’s contingency model offers a very austere categorisation of leadership, clearly defining which situations will and will not result in success for a potential leader. At the senior management level of a hierarchal structure within an organisation the theory can be applied freely, firstly due to the ease at which persons can be replaced if their LPC score does not match that required of the situation (Pettinger, 2007). Secondly, and most importantly, is to ensure that the senior management are best equipped to lead the organisation successfully. However, further down the hierarchy Fielder’s contingency theory begins to hold much less relevance, it becomes impractical from a organisational perspective due to the number of people at this level of leadership. The logistics of matching the leader with their least preferred co-worker is impossible to consistently achieve, so a more continuum based approach is required.
Figure 1: Chelladurai’s Multi-Dimensional Model of Leadership (Miller and Cronin, 2012)

There are other contingency theories that provide a more continuum based approach such as Redding’s theory of leadership and management, however Fielder’s description of how situational factors affect the leadership style required for the situation is extremely useful in understanding the fundamentals of leadership (Pettinger, 2007). Chelladurai in his Multi Dimensional Model of Leadership, expands on much of Fiedler’s theory but in a continuum based approach, in which the leader can adapt their leadership style to fit the situation (Chelladurai and Madella, 2006). Chelladurai’s theory is taken from sports psychology but can be applied to an organisational scenario. It provides a much more empirical categorisation of task structure, clearly differentiating a plethora of situations that require certain leadership styles for success. Chealldurai found three characteristics that affect the leadership style required for a situation, called antecedents, they mainly expand upon Fiedler’s situational factors and leader – member relations and ultimately affect how a leader should behave towards a situation. The first are situational characteristics, the environment in which the leader must perform, the second are leader characteristics, the experience, personal qualities and skills of the leader, and the third are member characteristics, the motivation, skill and experience levels of group members (Chelladur

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