Respond to the following scenario:
1. The CEO of your health organization comes to your office and states that she is not happy with the efficiency
of the new ambulatory care clinic; she does not believe that the new clinic is being effective.
2. Come up with three different measures for efficiency and three different measures of effectiveness that you
feel are uniform and applicable to ambulatory care clinics.
3. Develop a construct representing “patient satisfaction with ambulatory care” that includes two variables and
four measures based upon the metrics you developed for this scenario.
4. Based on the metrics you developed, create a dashboard for each metric that will provide the CEO with a
snapshot of the performance items you have already suggested are important.