As you learn in this week’s content, there are many ways perspectives available to understand and assess organizations. Consider some of the various frames and theories and how they may apply to organizations you are part of or know about. Here are some ideas to get you started:
Share a journal article, video, podcast, or other resource one of the theories and perspectives (for example, bureaucratic theory, scientific and universalistic management theories). How might the content apply to an organization you are part of or know about?
Select one of the symbolic theories and perspectives and share why you think it is important to utilize this frame to better understand an organization.
Select an organization that you are part of or know about and share how you can apply the concepts of contextuality, intersectionality, and multiplexity in understanding it.
Part of an organizational assessment includes looking at the organization’s environmental relationships. Select an organization you are part of or know about. Identify whether it is a for-profit or non-profit organization. What does the agency do when people who don’t qualify for services? What implicit and explicit biases are part of the organization’s relationships and culture?
Resource: Max Weber’s foundational work on bureaucracy.
A public school system is a classic example of a bureaucratic organization. It adheres to hierarchical structures, formal rules, and procedures, and emphasizes efficiency and impartiality. While bureaucracy offers stability and predictability, it can also lead to rigidity, inefficiency, and a lack of innovation. In my experience, a local public school system often struggles with bureaucratic red tape, which can hinder teachers’ ability to adapt to individual student needs. While standardized testing and accountability measures are essential, they can also create excessive paperwork and a narrow focus on test preparation.
Symbolic interactionism emphasizes the role of symbols and shared meanings in creating and maintaining organizational culture. This perspective is crucial for understanding how organizations function. By examining the symbols, rituals, and language used within an organization, we can gain insights into its underlying values, beliefs, and power structures. For example, a company’s dress code, office layout, and leadership style can communicate important messages about its culture.
I’ll use a non-profit focused on women’s empowerment as an example.
A hospital is a for-profit organization that provides essential healthcare services. When patients don’t qualify for services due to lack of insurance or inability to pay, they are often referred to government-funded clinics or emergency departments. This can create a two-tiered system of care, with those who can afford private insurance receiving higher quality care.
Implicit biases can permeate the organization’s culture. For example, stereotypes about patients based on race, ethnicity, or socioeconomic status can influence treatment decisions and patient outcomes. Additionally, the hospital’s relationships with pharmaceutical companies and medical device manufacturers can create conflicts of interest and impact patient care.