HEALTH CARE DELIVERY, INFORMATION SYSTEMS, OPERATIONS, AND QUALITY ASSURANCE
Health Care Organization/Facility Identify the type and name of your non-profit organization. Organization Name: MAGNOLIA GARDEN PRIMARY CARE FACILITY Organization/Facility Mission: TO ADDRESS HEALTH DISPARITIES WITHIN MINORITY COMMUNITIES IN NEW ORLEANS, LOUISIANA. Organization/Facility Vision Provide a substantial overview of your organization. Geographical location: NEW ORLEANS, LOUISIANA. (This will piggy back off of the last case assignment you created for me) Health Care Delivery and Models Categorize the organization as an MCO or ACO. Provide a rationale for the categorization. Provide a comprehensive explanation of services offered by the organization/facility. Note: Services offered should meet the needs of the population identified and the dynamics of the organization/facility. Inpatient, outpatient, and/or ancillary services. Include E-Health Services. Prepare a map detailing the delivery of care (services) in the organization/facility. (See Burton, 2017, for a sample map.) Interpret and provide an explanation of the map you prepare. Information Systems Describe the systems used in the organization/facility that will manage health care data. How will information be collected, stored, and managed? Identify standards, policies, and security measures used. Include a plan of how this information will be disseminated throughout the organization to ensure all employees know all guidelines. Explain how the organization/facility will promote interoperability. Operations Management Construct and explain two simple organizational process maps that outline two quality processes that are important in healthcare operations management and assist with problem-solving and decision-making in your organization Develop two process maps to reflect inputs, outputs, and process steps in your organization. Be sure to utilize the correct symbols when developing your process map. Exhibit 6.6 identifies each symbol and reflects its use (pp. 140-150 of McLaughlin & Olson, 2017). Some example processes are activities in a clinic or hospital to measure wait time, utilization of resources, cause and effect, or development of an emergency plan. Visual examples are under exhibits 6.4, 6.5, 6.7, 6.8, 6.9, 6.10, 6.11. Please be creative and do not copy an example from the reading, but align your maps with your facility functions. Using the Operational Excellence Scale provided by McLaughlin & Olson (2017, pp. 405-406), rationalize in detail the operational tools your organization/facility will use to be a “level 4” organization. Quality Assurance & Accreditation Rationalize specifically how the 6 domains of Health Care Quality (by the AHRQ) are fully addressed within the organization/facility. Create a detailed risk management and patient safety plan for the organization/facility. Each component should be broad and descriptive. The safety plan should be inclusive, but not limited to, the following components: Purpose Role of the Risk Manager Goal Include ongoing systematic approaches to achieve goals Scope Leadership Roles and Responsibilities at each level of the organization Oversight Safety Culture Reporting and identification of Harm Duty to Report Internal/External Reporting Identify and explain two leading methods of continuous quality improvement (Plan-Do-Study-Act, Rapid Cycle Improvement, FOCUS-PCDA, Lean, Six Sigma, and/or the FADE Model) that will be used in the organization/facility. Rationalize how the methods will be used to ensure that quality and safety are kept at/above the safety rating of major hospitals in the area of the organization/facility. You may use the following source to find the Leapfrog Hospital Safety Grade for hospitals in your area: https://www.hospitalsafetygrade.org/ Assume the new organization/faciality is seeking Joint Commission (https://www.jointcommission.org/en/) accreditation. Identify and explain the major competencies this will require from management and staff. Conclusions and Recommendations Bring this section to a close and provide 2 or 3 recommendations for your organization based on the information researched and identified. Conduct additional research to gather sufficient information to justify/support your analysis. Case papers should be at least 5 pages, not including the title and reference pages. (At this point, you should have at least 10 pages; at least five pages for Module 1 and 5 pages for Module 2.) Support your paper with peer-reviewed articles with at least 5 references. (At this point, you should have at least 10 references, or at least 5 for Module 1 and 5 for Module 2.) Use the following link for additional information on how to recognize peer-reviewed journals: COMBO WITH 10 PPT SLIDES AND 7 SPEAKER NOTES
