Sure, here are the answers to the prompts:

Describe an issue where health literacy posed a problem in your practice or experience.

During my time as a medical assistant, I encountered a patient named Mr. Smith who was struggling to understand his diabetes medication instructions. He had difficulty reading the label and understanding the dosage and frequency information. I spent extra time explaining the medication to him, using simple language and visuals, but he still seemed to be confused. This experience highlighted the importance of health literacy and how it can impact patient care.

Research and describe two evidence-based strategies that can be used to promote health literacy in the clinical setting.

1. Plain language communication.

One of the most effective strategies to promote health literacy is to use plain language communication. This means using simple language, avoiding jargon, and making sure that patients understand the information being provided. For example, instead of saying “take one tablet twice daily,” healthcare providers can say “take two tablets every 12 hours.” Additionally, using visuals, such as pictures or diagrams, can help to further clarify information. (Aktan, 2018)

2. Teach-back method.

The teach-back method is a simple but effective way to assess and improve patient understanding of health information. After providing information to a patient, the healthcare provider asks them to explain it back in their own words. This allows the provider to identify any areas of confusion and provide additional clarification. (Doak, Doak, & Root, 2016)